What is a Market Contract?
Market Contracts are specific gas and electricity offers from AGL that can include additional benefits or features. A customer’s terms and conditions under Market Contracts differ from our Deemed and Standard Retail Contracts.
The Power of Choice regulatory changes came into effect on 1 December 2017 (Commencement Date). These changes are intended to open up competition in metering services and give customers the opportunity to access a wider range of metering services.
In order to comply with these changes and ensure that you are able to access the full benefit of any new metering services on offer, we have made some amendments to our Market Contract General Terms, which will apply to your energy plans if you are on a market offer with us. We have also updated and clarified certain terms and definitions.
The General Terms are an important contractual document and we encourage you to review the changes to ensure you understand them. We set out an explanation of the main changes to your contract and how they will affect you after the Commencement Date here.
Capitalised Terms have the same meaning as in your contract.
If you accept an AGL Everyday™, AGL Savers™, AGL Set and Forget™, AGL Home Office Everyday™, Connect™, AGL Essentials™ or AGL Home Office Savers™ Energy Plan, you will be on a Market Contract.
Small Business Customers
If you accept an AGL Business Everyday™, AGL Business Savers™ or AGL Business Fixed™ Energy Plan, you will be on a Market Contract.
Terms and conditions
AGL’s Market Contract General Terms have been updated due to regulatory changes in Victoria regarding payment support, and regulatory changes in NSW, South Australia and Queensland regarding life support and price change notification requirements. The updated terms are effective from 1 February 2019.
Market Contract Booklet including General Terms effective 1 February 2019
View additional information applicable to your Energy Plan below.