Take control of your AGL bills

Set-and-forget with direct debit. Take control with My Account. Or simply pay each bill when it lands in your inbox (or letterbox). The choice is yours.

My Account

The easiest way to take control of your billing is through My Account. Once you've logged in:

  • view and pay your bills
  • set up preferences for how you’d like to receive and manage your energy bills (things like SMS Pay, bank payments, Direct Debit and Bill Smoothing)

Once registered, you will always have your latest bill at your fingertips and you can pay your energy account how and when it suits you, wherever you are.


If you would like to switch to paperless bills – or eBilling – you can set this up in My Account. eBilling is a convenient, hassle-free way of receiving your bill. Plus, it helps to save mountains of paper and countless trees every year.

Bill Smoothing

With AGL Bill Smoothing, you can spread the year's energy costs across equal monthly, fortnightly or weekly instalments. Signing up for Bill Smoothing and combining it with automatic direct debit is our recommended way to make payments fast, simple and hassle-free. 

Learn more about Bill Smoothing or set it up now in My Account.

Self Service Meter Reads

If you’re a gas customer or have a basic electricity meter, you can submit your own meter readings and your bill will be adjusted based on the information provided. Submitting your own meter read helps us build a better picture of your energy usage.

Valid meter reads are taken into account during our estimation process so we can provide more accurate monthly billing on the occasions when an actual meter read is not available.

Learn more about Self Service Meter Reads

Choose the way you pay

Pay online now using your credit card or PayPal.


Get an SMS reminder a few days before your bill is due and simply reply 'Pay' for your payment to be deducted on the due date. You choose your preferred payment method.

You can set it up through My Account. To learn more, read our SMS Pay terms and conditions.

Direct Debit

With Direct Debit, your bills are automatically paid on the due date from your nominated savings, cheque or credit card account. Paying on time could qualify you for our pay-on-time discount. Plus, you could get 500 flybuys BONUS POINTS by setting it up and linking your AGL account to flybuys*.

It’s easy to set up – you just need your account number handy. To learn more, read our Direct Debit terms and conditions for residential customers or business customers.

Bank payment

For fee-free payments, you can pay your AGL bills straight from your bank account. Payments generally go through within 48 hours.

To set it up, simply go to My Account and follow the prompts. You'll need your BSB and account number.


Pay your AGL bill through your bank's phone or internet banking using BPAY. If you aren't already registered for phone or internet banking, contact your bank.

You can also receive, view and pay your AGL bills online through internet banking with BPAY View®. When registering online for BPAY View®, please use your 8-digit or 10-digit account number (displayed on the front of your AGL bill) as your BPAY View® Registration Number.

In person

You can pay your AGL bill in person at any Post Office or visit the Postbillpay® website for more options.


Send your payment slip and cheque/money order to:

AGL Sales Pty Ltd
Locked Bag 20024
Melbourne VIC 3001

If you're in WA, please send your payment slip and cheque/money order to:

AGL Sales Pty Limited
Locked Bag 17
Cloisters Square PO
WA 6850


Use Centrepay to make regular deductions from your Centrelink payments. Centrepay is a voluntary and easy payment option available to Centrelink customers. Go to humanservices.gov.au/Centrepay for more information and to set up your Centrepay deductions.

If you receive payments from Centrelink, you can elect a regular amount to be paid directly to your AGL gas and/or electricity account. Centrepay works best with a Bill Smoothing plan which spreads the year's energy costs into small, consistent payments, reducing the impact of your peak winter and summer bills.

If you are interested in making regular payments by Centrepay, you will need your Centrelink CRN, the AGL Centrepay reference number (starts with “555”) and your AGL 18 or 20 digit account reference number, which are both located in the payment option section at the back of your bill.

Pay by Centrepay is only available to residential customers.

Financial Hardship

If you are experiencing financial difficulties paying your home energy bill you can Stay Connected with AGL's Hardship Program.

*Available to eligible residential customers who agree to pay their AGL gas and/or electricity bills by direct debit. Limited to one allocation of direct debit flybuys BONUS POINTS per residential AGL account. Click here for full terms and eligibility criteria.