Apply to set up an electricity meter for solar
Arrange for an electricity meter to be reconfigured for solar at your property.
Changing an electricity meter for solar in New South Wales
See the steps below to learn more.
The process for a meter reconfiguration can take up to 10 business days to complete a standard work request or up to 15 days for a meter exchange. If life support equipment is in use at the supply address, the completion timings are based on an appointment date agreed with the homeowner.
Submitting your application
Complete a request using our new connections platform and include the following information:
• For a meter reconfiguration or meter exchange, include the number of meter phase and Registered Electrical Contractor (REC)/Accredited Service Provider (ASP) details (name, license number, contact number and FSP/ASP number if applicable)
If you're unable to access the online platform, you can also complete our customer application form.
To find your distributor, use our distributor lookup tool.
Note: You may want to ask your solar installer/electrician for help in completing the meter and supply details on the application form.
Processing your application
After your application has been submitted, it will be sent to the meter service provider for processing. The meter alteration will be completed by the meter service provider. We'll get in contact with you within two business days if we need more information or there are any issues.
You'll be notified of the installation date as soon as possible. On the day, please make sure that:
• The site is safe and free from rubbish
• There's clear access to the proposed meter location
Information about any gate code has been provided to the distributor so they can gain access.
Note: If the site is not in satisfactory condition, the installation will not be able to proceed and you may be charged a wasted visit fee. If this occurs, we’ll get in contact with you and arrange for a second installation attempt when the issue has been resolved.
Completion of your service line request
We'll notify you via email to confirm that the changes to the meter have been completed and you can turn now turn on your DER device. The meter service provider will have created an initial record and provided you with a NMI and job number, you can use this information to create an account in the DER Register Portal to access your Distributed Energy Resources (DER) record to enter the details of the solar panels or solar battery. Any charges from the meter service provider will be sent to you on your bill.
Fees and charges
The fees for meter reconfiguration or exchange can vary depending on the distributor or meter service provider, as well as the work required. We're unable to advise of these charges prior to receiving the application. That said, we'll be sure to give you a call if there's any non-standard charges applicable.