Apply to set up an electricity meter for solar

Arrange for an electricity meter to be reconfigured for solar at your property.

Changing an electricity meter for solar in New South Wales

See the steps below to learn more.

The process for a meter reconfiguration can take up to 10 business days to complete a standard work request or up to 15 days for a meter exchange. If life support equipment is in use at the supply address, the completion timings are based on an appointment date agreed with the homeowner. 

  1. Submitting your application

    Complete a request using our new connections platform and include the following information:

    • For a meter reconfiguration or meter exchange, include the number of meter phase and Registered Electrical Contractor (REC)/Accredited Service Provider (ASP) details (name, license number, contact number and FSP/ASP number if applicable)

    If you're unable to access the online platform, you can also complete our customer application form.

    To find your distributor, use our distributor lookup tool.

    Note: You may want to ask your solar installer/electrician for help in completing the meter and supply details on the application form.

  2. Processing your application

    After your application has been submitted, it will be sent to the meter service provider for processing. The meter alteration will be completed by the meter service provider. We'll get in contact with you within two business days if we need more information or there are any issues.

  3. Installation process

    You'll be notified of the installation date as soon as possible. On the day, please make sure that:

    • The site is safe and free from rubbish
    • There's clear access to the proposed meter location

    Information about any gate code has been provided to the distributor so they can gain access.

    Note: If the site is not in satisfactory condition, the installation will not be able to proceed and you may be charged a wasted visit fee. If this occurs, we’ll get in contact with you and arrange for a second installation attempt when the issue has been resolved.

  4. Completion of your service line request

    We'll notify you via email to confirm that the changes to the meter have been completed and you can turn now turn on your DER device. The meter service provider will have created an initial record and provided you with a NMI and job number, you can use this information to create an account in the DER Register Portal to access your Distributed Energy Resources (DER) record to enter the details of the solar panels or solar battery. Any charges from the meter service provider will be sent to you on your bill.

Fees and charges

The fees for meter reconfiguration or exchange can vary depending on the distributor or meter service provider, as well as the work required. We're unable to advise of these charges prior to receiving the application. That said, we'll be sure to give you a call if there's any non-standard charges applicable.



FAQs

How will I know that my work request for a meter installation has been accepted?

We will update you via email once the work request is accepted by your distributor or meter provider. Your site must be accessible for them to carry out the request.


What do I need to do before a Distributor, meter provider or technician visits to install, change or remove my meter?

You'll need to make sure that they can access your site. This means:

  • A clean site, free from rubbish
  • Clear access to the proposed meter location.
  • Unlocked gates.

If your site is not in a satisfactory condition, the distributor, meter provider or technician will attempt to speak to the site contact and advise us of any issues. If we are contacted, we will then notify you.


How long will an electricity meter change take?

AGL does not perform the changes to your electricity meter, we help to arrange it for your property.

The work is performed by your local distributor or meter service provider. To find your distributor, use our distributor lookup tool.

Timelines for installation vary between states.

If you live in Victoria, your distributor is responsible for visiting the site and making the changes to the meter. In most cases, it should take between 20-40 business days to complete a standard work request depending on your distribution area

If you live in NSW, QLD or SA, your meter service provider will complete the changes within 10-15 business days or on a date agreed with you after the distributor has completed the necessary connection and supply work.

For the installation to proceed you must:

  • Be an existing AGL customer
  • Have an agreement with us to install the meter
  • Provide a safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low)
  • Provide clear access to the proposed meter location
  • Have unlocked gates
  • Not be disrupting another persons electricity supply.

Will I have to pay any additional charges for my meter request?

We'll contact you if your request attracts any non-standard charges. It's important to know that if your distributor can't access your home or business for any reason at the agreed time, this may incur a penalty fee, which you will be responsible for.


I’m having trouble accessing the new connections platform, is there another way to submit my request?

Yes, our customer application form is available for download if the new connections platform isn't working for you. To submit your application, email the completed form to aglnewconns@agl.com.au.


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