AGL Energy app

View your usage, check your bills and manage your account, straight from your phone.

Download on the App Store  Download on Google Play

Manage your electricity, gas and solar on the go

Conveniently view and track your energy usage and billing.

  • LineIcons/LineGraph Created with Sketch.

    Usage at a glance

    Banish bill shock. Know what you use. Drill into weekly and daily views to compare energy usage across different periods.

  • LineIcons/Fees Created with Sketch.

    Hassle-free billing

    View all your bills in one place. Easily check your bill breakdown and account balance anywhere, anyplace.

  • LineIcons/WellManaged Created with Sketch.

    Easy account management

    Manage multiple property accounts easily, update your account details and save payment methods that suit your lifestyle.

Not registered? You’ll need your account number handy

card-help-tell-us-what-you-think-600x290
Tell us what you think

Share your experiences with us to keep ourselves on track in providing you the experience you want. We’d love your feedback on any improvements or features.

Share your feedback
card-help-troubleshoot-600x290
Troubleshoot

Need help with the app? Find out how others have solved difficulties you might be encountering.

Find help for the app
card-help-whats-new-600x290
What’s new in the app

Keep up to date with features we have released.

Discover new features

AGL Energy App FAQs

How is my projected energy bill calculated?

The way your projected bill is calculated depends on the type of energy meter you have. Refer to the section below for your type of meter.

Smart Meter

This section applies to you if you have a smart electricity meter. 

If you have a smart electricity meter you may be able to view a projection of your next bill.

Your bill projection is an estimate only. Here's how it works:

  1. We calculate your average daily charges for the billing period so far.
  2. We multiply this figure by the total number of days in the billing period.

This projection takes into account usage charges, supply charges and one-off credits. It also includes solar, demand and green charges, along with GST. The projection excludes any pay-on-time discounts, merchant fees and miscellaneous adjustments.

Remember, your bill projection is an estimate. Your actual bill may be different.

The cost so far tells you the cost of your energy consumption up to this point in your billing period. It includes supply charges, usage charges and one-off credits. It also includes solar, demand and green charges, along with GST. Pay-on-time discounts, merchant fees and miscellaneous adjustments are excluded.

Basic Meter

You may be able to view a cost to date and projection of your next bill. Remember, your cost to date and bill projection is an estimate only. If you have a Basic meter, we can estimate the 'cost so far' and project your next bill based on:

  • Your energy usage history from the same period last year or 
  • Your most recent bill or
  • If you're new to AGL or don't have usage history for your current meter, 'cost so far' and bill; projection are estimated based on other customers or households in your state.

This cost to date and bill projection takes into account usage charges, supply charges, guaranteed discounts and any concessions.It will also include solar, demand and green charges if applicable. All charges displayed include GST. The cost to date and bill projection excludes any conditional discounts (such as Pay On Time discount), merchant fees and one off adjustments.

 
 

Download or view the projected bill details in My Account or the AGL Energy App.

For more information on GST, refer to Do fees and charges include GST?


Does AGL have a mobile app?

The AGL Energy App lets you stay in control, informed and connected so it's easier to manage your budget and avoid surprises on your bill.

If you're an AGL customer, you can:

  • Enter your own meter reads.~
  • View historical billing data.
  • Easily pay bills via PayPal or credit card.
  • Download your bill
  • Monitor your solar usage and production

If you have a digital (or 'smart') electricity meter, you can:

  • View your daily and monthly usage.
  • Receive a projection of your next bill amount.

~Only available to customers without a remotely read smart meter.

Simply download the App from the App Store or on Google Play and login using your AGL online account details. 


Get it on Google Play

Got more questions? Ask us here! If you're using the app, feel free to share your experiences with your Community members in our feedback board


How is my projected bill calculated after completing my own meter read?

You may be able to view a projection of your next bill after completing a meter read.

Remember, your bill projection is an estimate only. Your actual bill may be different.

  1. We estimate your average daily charges based on your read provided for the billing period and will still take into account the factors like seasonality, similar home usage, usage from previous periods etc.
  2. We multiply this figure by the total number of days in the billing period.

This projection takes into account usage charges, supply charges and one-off credits. It may also include solar, demand and green charges if applicable. All charges displayed includes GST. The projection excludes any pay-on-time discounts, merchant fees and miscellaneous adjustments.

Since your last bill, you've used tells you the cost of your energy consumption up to this point in your billing period. It includes supply charges, usage charges and one-off credits. It may also include solar, demand and green charges if applicable. All charges displayed includes GST. Pay-on-time discounts, merchant fees and miscellaneous adjustments are excluded.

However, please note that the bill projection and since your last bill, you've used does not include any credit we may apply if your meter read is lower than expected. That credit will be applied in your Account Balance and will be applied to your next bill unless otherwise refunded.

Download or view the projected bill details in My Account or the AGL Energy App.

For more information on GST, refer to Do fees and charges include GST?


Why am I seeing "Your password is no longer secure. Reset it now to log in"?

If you get a message that says “your password is no longer secure” and we're asking you to reset it, here's why:

While your login details remain safe with us, we've been advised that your email may have been leaked by another website or service. We take your security very seriously, so you'll need to reset your password before you log in again.

We're not sure which website or application is responsible for this leak, but we recommend checking out Stay Smart Online for some useful tips about online security.

Yourpasswordisnolongersecure.jpg


What does the AGL Energy app do?

If you're an AGL customer, you can:

  • Enter your own meter reads.~
  • View historical billing data.
  • Easily pay bills via PayPal or credit card.
  • Download your bill

If you also have a digital (or 'smart') electricity meter, you can:

  • View your daily and monthly usage.
  • Receive a projection of your next bill amount.

~Only available to customers without a remotely read smart meter.


View all FAQs