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Solar meter installations

Arrange for an electricity meter to be set up or reconfigured for solar at your property.

To change an electricity meter for solar in NSW, see the steps below.

The process for a meter alteration or exchange can take up to 15 business days or on a date agreed with you once we have received all the required information from you. If Life Support Equipment is in use at the supply address, the completion timings are based on an appointment date agreed with the homeowner.

1. Submit your application

Complete a request in our new connections platform and include the following information:

  • For a meter alteration, include the number of meter phase and Registered Electrical Contractor (REC) details (name, license number, contact number and FSP/ASP number if applicable)
  • For a meter exchange, you’ll need the date of the panel installation and date the inverter was switched on (if available).

If you're unable to access the online platform, you can also complete our Electricity application form (PDF) and email to

To find your distributor go to Power outages.

You may want to ask your solar installer or electrician for help in completing the meter and supply details on the application form.

Apply now

Request a solar meter installation now through our new connections platform or learn more about the process below. 

2. Processing your application

After your application has been submitted, it will be sent to the meter service provider for processing. The meter alteration will be completed by the meter service provider. We'll get in contact with you within two business days if we need more information or there are any issues.

3. Installation process

You'll be notified of the installation date as soon as possible. On the day, please make sure that:

  • The site is safe and free from rubbish
  • There's clear access to the proposed meter location
  • Information about any gate code has been provided to the distributor so they can gain access.

If the site is not in satisfactory condition, the installation will not be able to proceed and you may be charged a wasted visit fee. If this occurs, the installation time frame will reset once the issue has been resolved and you've contacted us with the required information.

4. Final steps

We’ll notify you via email to confirm that the changes to the meter have been completed and you can turn on your DER device. The meter service provider will have created an initial record and provided you with a NMI and job number, you can use this information to create an account in the DER Register Portal to access your Distributed Energy Resources (DER) record to enter the details of the solar panels or solar battery. Any distributor charges will appear on your electricity bill.

Time to get connected

If you live in Victoria, your distributor and meter provider are responsible for visiting the site and making the changes to the meter. In most cases, it will take between 20-40 business days to complete a standard work request depending on your distribution area.

If you live in NSW, QLD or SA, your meter provider will complete the changes within 10-15 business days or on a date agreed with you after the distributor has completed the necessary connection and supply work.

More information is available on Electricity meter installations.

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