Move house
How to get your AGL electricity, gas and internet connected when you’re moving into a new or new-to-you home.
Things to consider for nbn plans
- Your current plan may not be available at your new address.
- Your current plan may not be suitable if you’re moving to a home where more people and devices will be using the internet. In these cases, a higher speed plan may be more suitable.
- If you’re upgrading to a faster plan, you need to make sure your modem can deliver those speeds (you can check your modem manufacturer’s website).
You do not need to sign up to a specific solar plan if you have solar panels. As long as you have a working system, you'll receive our standard feed-in tariff at a minimum. If at any time of the day your system generates more power than you're using, the surplus is exported to the grid.
If you've recently moved into a property with solar, check out our Solar Savers plan which offers a higher feed-in tariff.
Some customers are better off on Solar Savers, which offers a higher feed-in tariff. Others are better off on a different energy plan depending on their usage and how much solar they export to the grid. To find out which plan is best for you, go to Energy Plans, Energy Fact Sheets and Basic Plan Information, or contact us.
Moving house with your AGL Netflix Plan
For information on moving house on the AGL Netflix Plan, visit AGL Netflix Plan.
Connection timeframe
You can select the connection date you want when you book your move.
3. Disconnect previous services
For electricity, gas and internet, you’ll be able to choose a disconnection date for your AGL services when you book your move. It does not have to be the same as your move-in date.
If you’re with another provider, you’ll need to contact them to request they disconnect your electricity, gas or internet service at your old address.
Internet
If nbn is being installed at your new address for the first time, you’ll need an nbn technician appointment. We’ll let you know if you need an appointment and when it will be. Learn more about nbn technician appointments.
If you’re moving into a new development, nbn may charge a $300 (GST incl.) fee for the cost of installing their infrastructure.
When you move house, your concession details and life support equipment registration do not update automatically. Here's how to update your concessions and life support equipment registration with your new address:
- Concessions: You can update your concession details in My Account. If you get stuck, contact us.
- Life support equipment: To register your life support equipment at your new address, contact us.
Electricity and gas
Turn on main switch
When you’re connected, make sure your main switch is in the On position.
No power?
If your connection should have been up and running by now, contact us.
Internet
Set up modem
When we notify you that your internet connection is live, it’s time to set up your modem.
No connection?
If your connection is not working, you can try our internet troubleshooting steps. If you’re still not connected, please contact us.
