We understand a lot of Australians are anxious to get in touch with friends and loved ones in Ukraine right now. That's why we’re helping where we can.  

From 1 March 2022 to 31 March 2022, we’ll credit back any calls and SMSs made to Ukraine from AGL mobile services.  

What do I do to receive the credit?  

Nothing. When you make a standard international call or send an SMS to Ukraine, the credit will automatically appear on your AGL Mobile bill.  If you’re on a Medium or Large plan (which includes an allowance for calls to standard international numbers), calls to Ukraine will not count towards your allowance usage. 

What if my call isn’t connecting?

Although most communications in and out of Ukraine are intact, potential infrastructure damage may impact call quality and connection. If you’re having trouble connecting you might have to try again.  

How long will this offer last?  

For now, this offer will run from 1 March 2022 to 31 March 2022.