Let us know as soon as possible if you're unable to make an appointment and we can arrange a new time with you.
If you cancel an appointment less than 24 hours beforehand or there’s no one to let the technician in at the scheduled time, there may be a fee. For more information, refer to your connection type below.
Fixed Wireless missed appointment fees
There are no missed appointment fees for Fixed Wireless connections.
Fibre to the premises missed appointment fees
There will only be a fee if you miss an after-hours appointment. The fee will be $150.
Fibre to the building, Fibre to the node and Fibre to the curb missed appointment fees
For appointments within business hours, the fees are $50 for your first missed appointment and $75 for any missed appointments after that.
For any missed after-hours appointments, the fee is $150.
Hybrid fibre coaxial missed appointment fees
The fees are $50 for your first missed appointment and $75 for any missed appointments after that.