Activate a physical SIM card

Set up your mobile service by activating your SIM card.
Have an eSIM? Visit Activate an eSIM.

To activate your physical SIM card

Activation usually occurs within the hour but can take up to 2 business days. We’ll send you a confirmation SMS once it’s activated.

  1. Log in to My Account, then select a property (if applicable).
  2. Scroll down to the Mobile section.
  3. Select Activate SIM and follow the prompts. Note: you’ll need the 13-digit SIM serial number located on the back of your SIM card. 

If you’re transferring your number from another provider, wait until your old service stops working, then insert your new AGL SIM card. 

If you’ve ordered a new number with your AGL service, we'll activate your SIM automatically on the day it arrives. All you need to do is insert your new SIM into your device. If it isn’t activated on the day it arrives it might take another 1-2 business days, or you can follow the steps above to activate your SIM. 

Please note: if you don't have an AGL online account, you'll be prompted to register for one before activating your AGL SIM by selecting the login button below.

Login to start activation

Order a replacement SIM

If you have a faulty or damaged SIM card you can order a replacement SIM card to be delivered to you. Note: $10 will be applied on your next bill for the replacement card.

To order a replacement SIM card:

  1. Log in to My Account, then select a property (if applicable).
  2. Scroll down to My Mobile.
  3. Next to the plan you want to modify, select "View Details".
  4. Scroll down and select “Order replacement SIM card", then follow the prompts.

Need support?


Prefer to talk? We're here Monday – Friday 8am-6pm AEST/AEDT only, closed weekends.

Opening hours may differ on public holidays.

Call 131 245

Chat with us online. We’re here anytime.

More ways to get support

For interpreter services and services for hearing and impaired and overseas customers, visit Contact Us. Please note overseas customers are only able to message us or use chat for assistance.