Your modem and device options
If you’re bringing your own modem, you need to ensure it’s compatible with the nbn network and follow any directions provided by us or nbn co. Check with your modem manufacturer if you’re unsure about compatibility.
You can also buy a device directly from us. With our Home Basic, Standard, Fast or Superfast internet plans, you can buy a TP-Link VX230v modem or eero mesh wi-fi device outright from us for $149. The type of device you receive may depend on availability, plan type and your nbn connection type. Home Ultrafast customers who take up our Home Phone plan can also buy the TP-Link VX230v modem.
Home Ultrafast customers (without the Home Phone plan) can buy the eero 6+ device outright for $210. This charge will appear on your first bill. You can also choose to pay monthly with a device payment plan over 12 months ($17.50 per month, total cost $210) or 24 months ($8.75 per month, total cost $210).
If you cancel your nbn plan within the device payment plan period, you’ll need to pay out the remaining modem fee (the monthly modem fee for each remaining month) as a lump sum on your next bill. Read the Device Payment Plan terms for more details.