Connect and move to the nbn® network
Find out about moving your AGL internet service, connecting to the nbn network, bringing your own modem, and connecting a battery back-up power supply.
Moving your AGL internet
Moving house? You can book your move online with us. We’ll check which nbn plans are available at your new address and connect your internet as close to your move-in date as possible.
You can also move your electricity and gas in the process.
About your nbn move
Connect to the nbn network
More than 10 million homes and businesses are now able to connect to the nbn network. This means that if you haven't had it set up already, you may be able to get your home connected.
Internet and phone services provided over the nbn network will be replacing services provided over most older and existing landline networks. This includes copper networks, and the majority of HFC networks within the fixed line footprint. These services will stop working unless they're provided over non-nbn fibre networks and other technologies.
Find out if you're eligible for an AGL internet service on our nbn internet plans.
Your modem and device options
If you’re bringing your own modem, you need to ensure it’s compatible with the nbn network and follow any directions provided by us or nbn co. Check with your modem manufacturer if you’re unsure about compatibility.
You can also buy a device directly from us. See modems and devices to learn more about the types of nbn modems available with your internet plan.
If you cancel your nbn plan within the device payment plan period, you’ll need to pay out the remaining modem fee (the monthly modem fee for each remaining month) as a lump sum on your next bill. Read the Device Payment Plan terms (PDF) for more details.
Benefits of purchasing a device from us
Our devices are preconfigured to automatically set up when your connection is activated, and our modem is compatible for your connection type, making the relocation process smoother for you.
If you run into a problem, we’re able to remotely support devices purchased from us to help you with troubleshooting. We’ll also support you with any warranty-related concerns.
Supporting you no matter what device you use
Whether you bring your own modem or buy one from us, we’ll always be there to help. Sometimes it can be a little more difficult to resolve technical issues when you bring your own device. However our technical support team will help as much as possible with configuration. Due to the range of devices out there, we may not be able to support every make and model.
Battery back-up power supply
Your nbn service won't work during power failures, including your internet service or a home phone if you have one. For Fibre to the Premise (FTTP) connections, you may have the option to install a battery back-up power supply unit which will provide emergency power for up to 5 hours. A battery backup unit won’t power any routers, cordless phones or phones that require external power. You'll be responsible for replacing the batteries in the battery back-up unit.
When it’s time to replace the battery, you will see a red light appear next to the ‘Replace Battery’ marker on the nbn connection box. You’ll also hear an alarm tone, which will beep every 15 minutes to indicate your battery needs replacing. Four beeps per minute means there’s less than half of the battery charge remaining.
Note: you'll also be able to recycle old batteries.
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