AGL internet and mobile bills

Your AGL telecommunications bill will be sent separate to your energy bill. Explore your bill details, eBilling, financial support options and more below.

Understand your bill

Need some help understanding your AGL telecommunications bill? Learn more about your bills and how to read them below.

The first bill for your AGL internet service will be charged one month in advance and will be billed from the day your service is connected. This means that your first bill may be higher than your minimum monthly spend due to the charges for the period between activation and your billing date.

If your first bill has a mobile service with us, your mobile plan fee will be charged without pro rata which means that you won't be charged a plan fee for using your service between your activation date and your billing date.

If you ever cancel your AGL service, the plan fees you paid for any unused period will be credited back to you on your final bill. Get in touch with our team to arrange a refund. Depending on your service and when you joined, there may be costs associated with closing your account. For details, review your plan details.

You can download and view your bills online in My Account or in the AGL app.

On the summary page of the bill, you will see a snapshot of your telecommunications bill including including:

  • Your bill total
  • The due date
  • Your account number
  • Sub-total for each service
  • The payment reference number, (located in the 'How to Pay' section at the bottom of the first page.)

 

Starting on page two of your bill, you'll see details of your plan or plans including itemised charges of all your activities for each of your internet and mobile services.

 

If it's your first telecommunications bill with AGL, take a look at the section above called Your first telecommunications bill with AGL.

If you've recently changed your internet or mobile plan, your plan fee will be changed accordingly. More details on our offers can be found on nbn internet plans or mobile plans.

If your bill doesn't seem right for any other reason or you'd like some more help, get in touch with us.

 

Need to pay your bill?

You can explore ways to pay and make a payment on on Pay your internet or mobile bill.

Financial support

If you’re having trouble paying your current or ongoing bills, we have some options to help you.

AGL offers a range of payment support, including helping you arrange a payment extension for your internet or mobile services on your telecommunications bill.

To arrange a payment extension, get in touch with us.

 

Financial challenges can arise from a sudden change in income, illness or other matters. If you’re having a hard time paying your AGL telecommunications bill, we can provide additional support including payment plans, or confidential financial support. For more information get in touch with us.

For more information, you can view our AGL Telecommunications Financial Hardship Policy.

 

Fees

You may be charged additional fees on your bill when applicable. These include:

  • Payment processing fee
  • Over the counter fee
  • Late payment fee
  • Paper bill fee
  • Dishonour fee
  • Connection fee.

Depending on the type of service and the required set up, you may also be charged fees for your equipment or services related to your internet connection. We'll let you know during the sign-up process if these are applicable.

For more information on fees and charges, see our AGL Telecommunications Customer Terms or check your bill.

More terms and conditions

For more terms and conditions, including AGL Telecommunications Customer Terms, Key Fact Sheets and Direct Debit Request Service Agreement, visit Terms and conditions.

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