AGL internet and mobile bills

Your AGL telecommunications bill will be sent separate to your energy bill. Explore your bill details, eBilling, financial support options and more below.

Ways to pay your internet or mobile bill 

You can pay your AGL telecommunications bill with a credit or debit card in My Account, or on the AGL internet and mobile payments page.

You're also able to make a payment through the AGL app. Go to the Telco tab and select Make A Payment to get started.

Payments can be made through your financial institution using your bank account, credit or debit card. A 0.17% fee (incl GST) will apply for debit and credit card. AGL does not accept AMEX and Diners.

Automatically pay your bills from a savings, cheque or credit card account. A 0.17% fee (incl GST) will apply for debit and credit card. AGL does not accept AMEX and Diners. You can set up direct debit for your internet and mobile bill on AGL internet and mobile payments or learn more on Managing my account.

Understand your bill

Need some help understanding your AGL telecommunications bill? Learn more about your bills and how to read them below.

For first time AGL internet or mobile customers, your bill will include your monthly plan fee in advance.

Existing AGL customers for internet and/or mobile, will have the first bill for the new service aligned to your existing bill cycle. This means your first bill will include your monthly plan fee in advance as well as a pro-rata charge for the period between your service activation and the bill issue date.

If you ever cancel your AGL service, the plan fees you paid for any unused period will be credited back to you on your final bill. Get in touch with our team to arrange a refund. Depending on your service and when you joined, there may be costs associated with closing your account. For details, review your plan details.

 

You can download and view your bills online in My Account or in the AGL app.

On the summary page of the bill, you will see a snapshot of your telecommunications bill including including:

  • Your bill total
  • The due date
  • Your account number
  • Sub-total for each service
  • The payment reference number, (located in the 'How to Pay' section at the bottom of the first page.)

 

Starting on page two of your bill, you'll see details of your plan or plans including itemised charges of all your activities for each of your internet and mobile services.

 

If it's your first telecommunications bill with AGL, take a look at the section above called Your telecommunications bill with AGL.

If you've recently changed your internet or mobile plan, your plan fee will be changed accordingly. More details on our offers can be found on nbn® internet plans or mobile plans.

If your bill doesn't seem right for any other reason or you'd like some more help, get in touch with us.

 

Need to pay your bill?

You can use your credit or debit card to pay your bill on Make a payment.

 

Payment assistance

If you’re having trouble paying your current or ongoing bills, we have some options to help you.
 

Payment options

Our payment options include:

  • temporarily postponing, extending, or deferring the time for paying a bill
  • applying a credit to your account
  • tailoring a payment plan to meet your ability to pay
  • discounting a bill charge
  • adjusting internal threshold limits so that you are not disconnected, and
  • offering a free non-automatic payment method.

To apply for short-term or long-term payment assistance, please visit Payment Assistance.

For more information, view our AGL Telecommunications Financial Hardship Policy.
 

How to arrange a payment extension

You can apply for a payment extension to get help with paying your telecommunications bill. Email telcocredit@telecommunications.agl.com.au and provide the following details:

  • Name
  • Account Number
  • Date of Birth
  • Contact Number on Account.

Alternatively, get in touch with us.

Fees

You may be charged additional fees on your bill when applicable. These include:

  • Payment processing fee
  • Over the counter fee
  • Late payment fee
  • Paper bill fee
  • Dishonour fee
  • Connection fee.

Depending on the type of service and the required set up, you may also be charged fees for your equipment or services related to your internet connection. We'll let you know during the sign-up process if these are applicable.

For more information on fees and charges, see our AGL Telecommunications Customer Terms or check your bill.

More terms and conditions

For more terms and conditions, including AGL Telecommunications Customer Terms, Key Fact Sheets and Direct Debit Request Service Agreement, visit Terms and conditions.

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Need support?

Call

Prefer to talk? We're here Monday – Friday 8am-6pm AEST/AEDT only, closed weekends.

Opening hours may differ on public holidays.

Call 131 245
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Chat with us online. We’re here anytime.

More ways to get support

For interpreter services and services for hearing and impaired and overseas customers, visit Contact Us. Please note overseas customers are only able to message us or use chat for assistance.