Switch to AGL

Get your electricity and gas services connected at your new home with AGL. 

Connect your electricity and gas services at your new property with AGL. Go to Energy plans, check your address to see your specific rates and sign up. If you need to get your electricity connected within 1 business day, please contact us before 1pm. For gas, we need 3 business days.

Find out if AGL can connect your property

You can check if we supply electricity or gas at your new address by entering your details at Energy plans. You'll then be shown your rates and plan options.

Switch to AGL at your current home

If you're already connected at your home, you can take advantage of our offers and Switch to AGL. Here's what you need to know:

  • Your old provider will be automatically informed that you're switching and you won't need to contact them.
  • You have a 10 business day cooling-off period during which you can contact us to cancel your contract for any reason. This cooling-off period runs from the date on which you receive your welcome pack containing the product disclosure statement and general terms.
  • The process to switch can take up to 10-90 business days because the switch only occurs at the time of your next meter read. Your distributor will carry out an actual reading of your meter and this will be provided to your old retailer for a final bill. If you're in Victoria or have a smart meter, this switching process will only take up to 10 business days after your cooling-off period.
  • After the meter read by the distributor, you'll receive a confirmation from us to confirm your transfer.
  • You'll be able to log in to My Account and manage your energy usage and if you have a smart meter, you'll be able to see usage information straight away.

Details to have handy

To get connected with AGL at your new home, you'll need:

  • a form of identification such as a driver licence, Medicare card or a passport
  • a valid email address.

For more information about getting connected, visit our Move house page.


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For interpreter services, services for hearing and impaired customers or the number to call if you’re overseas, visit Contact us.