Move life support equipment and concessions

Get help moving your life support registration and concessions to your new home.


When you move house, your concession details aren't always moved automatically. To make sure we have your up-to-date concession details, and you're not missing out, please re-add your details by following the instructions at Add concession cards.

Life support

Your life support equipment registration is specific to your address. So if you move home, you'll need to re-register your equipment with us.

To register your life support equipment, get in contact with our team using the options below or learn more about Life support equipment.

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Send us a message from the app or My Account and we’ll get back to you. Reply whenever it’s convenient, just like texting a friend.

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More ways to get support

For interpreter services and services for hearing and impaired and overseas customers, visit Contact Us. Please note overseas customers are only able to message us or use chat for assistance.