Arrange your connection
If you're an existing customer, you can arrange your move in My Account by selecting the 'Move home' button. You're also able to arrange your move on Book your move.
From there you'll be able to select your plan and check your address for specific rates, then complete the sign-up process. To have your electricity connected on the next business day, you'll need to call our sales team before 1 pm AEST, Monday to Friday.
We require 1 business day's notice (before 1pm) for electricity connections and 3 business days for gas.
Disconnect your previous services
If you're an existing AGL customer, you'll be able to choose through the sign-up process to automatically disconnect your old address on your specified date.
If you're new to AGL, you'll need to contact your previous provider to disconnect your old address.