Get gas connected
How to arrange a service line and gas meter or just a meter in NSW.
1. Submit your application
Complete a residential gas supply request using our New connections platform including the details of your gas plumber.
2. Distributor processes your application
After your application has been submitted, it will be sent to the distributor for processing. We'll get in contact with you within two business days if we need more information or there's any issues.
We’ll send you an email when the distributor has accepted your application.
If there are any additional changes or there's additional work required, we may need to obtain a quote from the distributor. This may take two additional weeks and you'll be advised about any additional costs and provided with the quote for approval before installation work can continue.
3. Installation process
When your application is accepted, the distributor will install your meter and service line (they’ll need access to your site).
If you have site access via a gate code you’ll need to contact the distributor to provide this information so they can gain access. To find your distributor go to Power outages.
When installing a service line and meter, a standard quote will be provided in 5 business days, and a non-standard quote provided in 10 business days. After you accept the quote, the distributor will determine the time frame for the installation. For meter-only installations, once you have accepted the quote, your gas plumber will advise on an installation time frame.
4. Final steps
We'll notify you once the service line has been installed.