Ways to pay your bill

Explore and choose the best way to pay your energy bill.

Flexible payment options

Make one-touch payments in the app with your stored payment method.

A fee may apply for payments made on debit card (0.39% incl. GST) and credit card (0.79% incl. GST). AGL does not charge a fee when you pay by PayPal.

Pay now

Download the AGL app

Log in to My Account and make a payment with your saved payment method.

A fee may apply for payments made on debit card (0.39% incl. GST) and credit card (0.79% incl. GST). AGL does not charge a fee when you pay by PayPal.

Set up payment in My Account

Pay now in My Account

Make an immediate payment online using your credit card or PayPal.

A fee may apply for payments made on debit card (0.39% incl. GST) and credit card (0.79% incl. GST). AGL does not charge a fee when you pay by PayPal.

Pay online now

Automatically pay your bills from a nominated savings, cheque or credit card account.

To set up Direct Debit in My Account:

  1. From the 'Overview' select your name in the top right corner, then 'Account Settings'
  2. On the payment options tile select 'Edit' on 'Direct Debit' and follow the prompts

To set up direct debit in the AGL app:

  1. Tap on the 'Account' tab, then 'Settings'
  2. Tap 'Direct Debit' and follow the prompts.

A fee may apply for payments made on debit card (0.39% incl. GST) and credit card (0.79% incl. GST). AGL does not charge a fee when you pay by PayPal.

Having trouble setting up in My Account or the AGL app? Set up Direct Debit online

Use BPAY through your financial institution to pay your bill with a credit card or bank account.

When paying via BPAY, you'll need a Biller Code and a reference number.

The Biller Code is provided by AGL and depends on your account particulars. Your Biller Code can be found on your most recent bill, on the bottom of the back page.

Set up BPAY View

We've partnered with PayPal to offer our customers the option to pay energy bills. Log in to pay your bills using the details stored in your PayPal account.

  • There are no fees to use PayPal
  • PayPal securely stores your financial information and does not share it
  • Your PayPal wallet can store a variety of funding sources, including PayPal balance, bank accounts, and credit cards including American Express

Direct Debit via PayPal is also available if you'd like the convenience of Direct Debit and the comfort of having payments automatically deducted via PayPal’s secure payment platform.

To sign up to Direct Debit via PayPal, you must have a PayPal account and My Account. Sign up to Direct Debit via PayPal by logging into My Account.

Pay with PayPal online

Pay with PayPal in My Account

Have questions about your bill?

For explanations of common billing terms including estimated bills and energy calculations, visit Understand your bill.

For help with reading your bill or finding your bill reference number or Biller Code, visit Read your energy bill.

Scheduled payment options

Make consistent payments to even out the cost of your energy.

Set up now

Visit Bill smoothing: about, eligibility and set up

Choose from weekly, fortnightly or monthly instalments to pay the amount before the due date.

Contact us

To set up a scheduled payment in My Account:

  1. Select 'Make a Payment' on the bill you want to pay
  2. Confirm your payment amount and select 'Later' under 'Payment Date'
  3. Select your preferred payment date from the calendar
  4. Confirm your preferred payment method.
Get to know your fees and charges

Find out what fees and charges may apply to your energy plan by visiting Fees and charges.

Other payment options

With SMS Pay, we send you a text a few days before your bill is due. Reply ‘Pay’ to have it automatically deducted from your bank account or credit card.

Your bills will still be delivered to you as per your current arrangement. Bills are typically generated before payment is due, which means you'll have plenty of time to review the bill before you get the SMS. Here's what to expect with SMS pay:

  • Set up SMS Pay in My Account. You'll need to save a valid payment method (a bank account or credit card) and have a valid mobile number.
  • You'll receive a welcome SMS from us. All subsequent messages from our SMS Pay service will be sent from the same mobile number.
  • When you make a payment, you'll get a response from us, confirming that we've received a valid 'Pay' authorisation.
  • Payments will be displayed on invoices and will appear in My Account. No receipts will be sent.

A fee may apply for payments made on debit card (0.39% incl. GST) and credit card (0.79% incl. GST). AGL does not charge a fee when you pay by PayPal.

Get SMS Pay

Use Centrepay to make regular deductions from your Centrelink payments. Centrepay is a voluntary payment option available to Centrelink customers.

For more information and to set up a deduction, go to Centrelink online account help.

Send your payment slip and cheque/money order to:

AGL Sales Pty Ltd
Locked Bag 20024
Melbourne VIC 3001

If you're in WA, please send your payment slip and cheque/money order to:

AGL Sales Pty Limited
Locked Bag 17
Cloisters Square PO
WA 6850

You can pay your AGL bill in person at any Post Office or, for more options, visit the Postbillpay® website.

A $2 over the counter fee may apply when paying in person at Australia Post. A 0.45% fee may apply for paying by debit card or credit card on the Postbillpay® website.

Having trouble paying your bills?

If you need a bit more time to pay or you're having trouble staying on top of your bills, there are options available. Visit payment assistance in My Account or the AGL app.


Need support?

Message

Leave a message and we'll get back to you. Launch the app or select the message button in My Account.

Leave a message
Chat

Chat with us online. We’re here anytime.

Call

Prefer to talk? We’re here anytime.

Call 131 245
More ways to get support

For interpreter services, services for hearing and impaired customers or the number to call if you’re overseas, visit Contact us.