Credits and refunds
Normally a credit applied to your account will stay in the account and offset against the next bill that's issued.
Learn how to refund a credit amount for small to medium business accounts, go to Request a credit refund.
For large business or multi-site customers, you'll need to raise a ticket with your relationship manager. Refunds can take up to 4 weeks to be processed - if you haven't received it in that time contact our commercial recovery team on 1800 813 140.