We want you to understand the ins and outs of your bill. These are some of the common fees and charges that appear on your bill or on your dashboard in My Account, AGL for Business or the AGL app.
For energy bills explained, visit Read your energy bill. Or to understand common billing terms and energy calculations, visit Understand your energy bill.
Fees and charges shown in My Account, the AGL app and AGL for Business include GST, where applicable. GST is not applied to the following fees and charges:
For residential solar customers, your GST will be calculated on the total charges before your solar feed-in tariff credits have been applied. For example, if the pre-GST charges are $100 and your solar feed-in tariff credits are $50, then your GST would be $10 but your bill total would be $60.
The supply charge, also known as the service charge (or service to property charge), is the charge for supplying electricity to your premises for each day of the billing period, regardless of how much electricity you use.
The supply charge is calculated by multiplying the daily rate by the number of days your energy is supplied.
Your usage refers to the amount of energy you have used in a given period, measured in kWh (kilowatt hours) for electricity and MJ (megajoules) for gas.
Usage charges refer to the cost of your usage for a given period in dollars, exclusive of any supply charges, unbilled charges, credits or pay on time discounts.
Usage charges (variable charges) could be made up of:
The majority of costs associated with government green schemes are generally recovered through the usage charges.
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Fees may apply for a range of services. From fees for connecting when you move in, to re-connection if you've been disconnected for non payment. They could also include requested meter testing, special meter reads, moving out and any alterations or new connection charges. If we do need to arrange a repair or service on your behalf, we may pass through the fees that your distributor or meter coordinator has charged us onto your bill. For remote connections and disconnections we will charge the fee listed in our fee schedules.
'Debit adjustments' and 'Credit adjustments' are applied for a variety of reasons. The most common reason is an overcharge or undercharge on your previous bill that has been identified after the fact, possibly due to an estimated reading. For information on requesting a credit refund or how to move a credit, visit Request a credit refund.
There are different reasons why a transfer debit may appear on your bill, including:
We do not currently charge any sort of early termination fees to our residential or small business customers. Exit fees may apply for large businesses like contracted commercial and industry customers.
If you receive a paper bill, you may be charged a $1.75 paper bill fee (GST incl.) (where applicable). Some customers may be exempt based on their product and location.
The following customers will be exempt from paying the paper bill fees:
Access your bill straight from your email inbox and avoid paper bill fees by switching to eBilling.
For other secure payment options visit Ways to pay your bill.
If you pay your bill over the counter at Australia Post, you may incur a fee of $3.20 per payment (GST incl.) excluding NSW customers. Some customers may be exempt based on their product and location.
The following customers will be exempt from over-the-counter (OTC) fees:
If you pay your energy bills using a credit card or debit card, or any card that uses a credit card payment facility, we are charged a merchant services fee by your financial institution. This may appear on your next bill as ‘payment processing fee’. You can view the Payment Processing Fee amount in your relevant state’s fee schedule.
There are other methods for paying your energy bills that won’t incur a payment processing fee. Learn more about Ways to pay your bill.
When we arrange for services to be performed by the distributor in your area, we pass on any associated fees. For a summary of the pass through fees for the distributor in your area, you can use our fees and charges tool.
For the fee schedules that may apply to your energy plan, visit Energy fees and charges.
Read your energy bill
