Billing and payments

See your options for eBilling, monthly bills, and learn about how your bills are calculated.

  • Billing options
    • Billing options
    • Monthly billing
    • eBilling
  • Bill questions answered
    • Read your energy bill
    • Understand your energy bill
    • Fees and charges on your energy bill
    • Energy usage calculations
    • Estimated bills
    • Unexpected high energy bill
    • Hot water billing
    • Understand your business energy bill
  • Payments
    • Pay your energy bill
    • Ways to pay your bill
    • Request a credit refund
    • Bill Smoothing: about, eligibility and set up
    • Manage Bill Smoothing
    • Business payments
  • Solar and batteries tariffs, billing and plans
    • Solar Feed-in Tariffs and billing