Complaints form

Before submitting a complaint

You might prefer to find the answer to your question using the options below.

Search our website for common questions. You can find search in the top right-hand corner of this page.
Get support from the AGL Assistant or one of our team members when you chat with us.
Share your experiences in our online community, Neighbourhood.

If you would like to make a complaint, please complete and submit this form.

Learn more about how we handle your complaints.

All fields are mandatory unless marked as '(Optional)'.

First name

Last name

Account number

Optional

Which service is this about?

Electricity

Gas

Solar and batteries

Internet or mobile

Tell us what happened

What do you think caused this complaint?

Optional

Do you have a suggestion for how we might fix it?

Have you already submitted this or a similar complaint?

Last date of interaction with AGL in relation to this issue

Optional

How would you prefer us to contact you?

Phone

Optional

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