Set up your VoIP service
If you’re using your own modem or router, you may need to adjust your VoIP (internet home phone) settings so it works with your AGL service. Here’s how to get started.
Before you begin
You’ll need your VoIP username and password. You can find these details in My Account or the AGL app:
- Go to the Overview tab.
- Scroll to ‘My Internet and Mobile’ and select View my services.
- Select your VoIP service.
- Select My Service Configuration and you’ll see your username and password.
Basic VoIP settings
Enter the following details into your modem or VoIP device:
SIP settings
- SIP Proxy: AussieBB.nms1.voice.wide.net.au
- SIP Registrar: AussieBB.nms1.voice.wide.net.au
- SIP Outbound Proxy: AussieBB.nms1.voice.wide.net.au
Note:
- For some Netcomm models (NF18ACV, NL19, and Mesh devices running NC-16 or NC2 firmware), leave the Outbound Proxy field blank.
- For Netcomm NF20, disable the outbound proxy on non-mesh models only.
Account settings
Your VoIP username and password for the fields below can be found in My Account or the AGL App.
- Authentication Username: Your VoIP username
- Authentication Password: Your VoIP password
- Caller ID Name: Your VoIP username
- Caller ID Number: Your VoIP username
DNS settings
In your modem settings, enter:
- Primary DNS: 202.142.142.142
- Secondary DNS: 202.142.142.242
Tip: Some devices may require you to set DNS to manual. Where possible, set these values directly in your router (and in your VoIP adapter, if you’re using one).
If you have a TP-Link modem
Your VoIP username and password for the fields below can be found in My Account or the AGL App.
In Advanced settings > VoIP and Telephone numbers, enter:
- Telephony Provider: Other provider
- Phone number: Your VoIP username
- Registrar Address: AussieBB.nms1.voice.wide.net.au
- Authentication ID: Your VoIP username
- Password: Your VoIP Password
- Registrar port: 5060 · SIP Proxy: AussieBB.nms1.voice.wide.net.au
- SIP Proxy port: 5060 · Outbound Proxy: AussieBB.nms1.voice.wide.net.au
- Outbound Proxy port: 5060
Need help?
If you’re unsure about any of these steps or have issues, our support team is here to help on 131 245.
