Login problems
Tips and tricks for logging into My Account and the AGL app.
Tips and tricks for logging into My Account and the AGL app.
Sometimes updates are made to web pages but the changes can't be seen until you clear your cache (your recent browsing history).
If you've been asked to clear your cache, follow the instructions below for your device and browser.
For your security, we have removed the option to log in with a mobile number.
To log in to My Account, you'll need to use a registered email address.
To register your email address:
If you’re still having trouble logging in, please contact us.
If you don’t see the ‘Enter password’ page, you’ll need to create a password.
If you see this message, it means your login details have been found in a data breach. This could happen if you’ve used the same email and password for multiple online accounts and one of your other accounts has had a data breach.
As a precaution you’ll need to change your password before logging in. To do this you need access to your email account. If you don’t have access, contact us for help.
We continually check the latest breach data from around the world, including recent breaches that aren’t yet widely known about. While we can detect when your details have been found in breach data, we can’t tell which website, app or service is the source of the breach.
Learn more about Fraud prevention measures at AGL.
If you've tried to log in too many times with an incorrect password, you'll be blocked.
To fix this, select 'Forgot?' on the Password screen.
Remember, you can still log in without your password by using a one-time code.
If these troubleshooting tips don’t work, you can Contact us to confirm we sent the SMS.
If these troubleshooting tips don’t work, you can Contact us to confirm we sent the email.
You might not have access to My Account if you have:
If these don't apply to you, select 'Forgot your email address' from the Login screen.
If you're still having trouble, get in touch.
If you see a message saying your account is already registered with a different email address, try logging in with another email address.
If that doesn't work, select 'Forgot your email address' from the Login screen.
Still can't log in? Get in touch with us.
If you see a message saying your account is already registered with a different email address, try logging in with another email address.
If that doesn't work, select 'Forgot your email address' from the Login screen.
Still can't log in? Get in touch with us.