Fixing slow internet speeds
Troubleshoot slow internet speeds, and find out how to check for outages, test your speed, optimise your setup, and upgrade your equipment.
Troubleshoot slow internet speeds, and find out how to check for outages, test your speed, optimise your setup, and upgrade your equipment.
You might be experiencing slow speeds or intermittent drop outs due to an nbn outage or maintenance in your area.
Visit nbn outages and network status to check current outages, service status, and planned maintenance.
If there has been an outage, we recommend turning your modem off and on to restore the connection once the outage is resolved.
Testing your internet speed can help you figure out what is causing the problem.
Remember: internet speeds can be slower in the evening when there is more demand on the nbn. If you’re testing between 7pm-11pm, compare your results against the typical busy period speeds advertised for your plan.
If the speed matches your plan but:
If the speed doesn’t match your plan, test the speed again with a direct ethernet connection.
If you have an nbn box in your home
If the speed improves significantly, the problem could be either your Wi-Fi router or your computer.
If you don’t have an nbn box in your home
nbn co increased the speeds of qualifying plans in September 2025.
If you were on a Home Fast or Home Fast Plus plan but you didn’t get a speed increase, it’s probably because you didn’t have the right type of nbn connection (HFC or an FTTP).
To see what type of connection you have, and to find out if you’re eligible for a $0 upgrade to FTTP, enter your address on our internet plans page.
To get the most out of a high-speed plan, you’ll need a router that can support the plan’s top speed. Older routers may not deliver the full speed of faster nbn plans.
To check what speeds your router supports, you can contact the supplier, or you can look for a model number on the router and search online for the details of that model.
Check the following things
If your router is several years old or uses an earlier Wi-Fi standard, upgrading to a newer router is likely to help.
Some internet speed issues can be resolved by restarting your equipment.
If you have an nbn connection box (not available for FTTN or FTTB connections):
The cable connecting your modem to the nbn box may be old or faulty, so try swapping it for another ethernet cable.
For best performance, use Cat 5e, Cat 6, or higher cables. Cat 5e cables can handle speeds up to 2.5Gbps, while Cat 6 handles even faster speeds.
Your Wi-Fi router connects your devices to the internet, and broadcasts your Wi-fi throughout your home.
Routers should be positioned in open, central areas – not hidden away in corners or behind furniture. Thick walls, metal panels, large appliances, and fish tanks can weaken or block your Wi-Fi signal.
If you have a large or multi-story homes, a single router might not be enough. Sometimes even thick walls are enough to dampen the Wi-Fi signal.
Mesh systems like eero use multiple devices (called ‘nodes’) that you place throughout your home to spread your Wi-Fi signal evenly. One node connects to your modem or nbn connection box, and the others extend coverage around your house.
How you connect your device to the internet can significantly affect performance.
If your household has a lot of connected devices, you might want to use both. Use wired connections for high-demand devices that don’t move around (like smart TVs, desktop computers, and gaming consoles), and Wi-Fi for mobiles and laptops.
Older phones, laptops, and smart TVs might not be able to use the full speed of your plan. They’ll still connect and function, but with slower internet speeds than newer devices.
For the best speeds, nbn co recommends devices that use Wi-Fi 6 or higher.
Multiple devices streaming or downloading at the same time can strain internet speeds. Smart home devices (for example, smart speakers) can also contribute to network load.
If your connected devices are still slowing down your speeds too much, it might be time to upgrade your internet plan.
If you’re still not getting the correct speeds, don’t worry – we’re here to help!
Give us a call on 131 245.