Change details, account name and authorised person
Learn how to change your details, account name and the authorised person on your account.
Update email, mobile or mailing address
My Account
Update email or mobile
- Sign in to My Account.
- Select your name in the top right corner, then Profile.
- In the Personal Details tab, go to Email or Mobile and select Edit.
- Update your email address or mobile number and select Update.
Update mailing address
- Sign in to My Account.
- Select your name in the top right corner, then Profile.
- In the Personal Details tab go to Mailing address and select Chat.
- The chat window will open, and our AGL Assistant will help you update your mailing address.
AGL app
To update your email address or mobile number in the AGL app:
- Go to Account then Settings then Profile Details.
- Update your email address or mobile number and select Update.
Update personal details
Name, title or date of birth
To update or correct your name, title or date of birth, we need to first confirm your identity. For us to do this, please contact us.
New address
If you're moving home and want to connect an AGL energy supply or internet to your new address, visit Move house.
Deceased estate
For information on how to manage the account of someone who has passed away, visit Deceased estates.
Prefer to update your details over the phone?
Change account name
If there's an existing AGL internet or energy supply to a property that you want to transfer from one account holder to another, the new account holder needs to sign up to a plan with AGL using their details. Doing this will automatically cancel the old account and the account with the new account holder will start.
Add power of attorney, court-appointed authority, state trustee or financial counsellor
To find out what your options are, contact us.
