Activate a SIM card

To activate your physical SIM card or eSIM

You can activate your SIM in My Account or the AGL app:  

1. Go to the Overview tab.   
2. Scroll to ‘My Internet and Mobile’ and select View my services.   
3. Select the mobile service you want to activate.   
4. Select Activate SIM and follow the prompts.   

We’ll send you a confirmation SMS once it’s activated. Activation usually occurs within the hour but can take up to 2 business days.   

If you’re activating a physical SIM:   

• You’ll need to confirm the SIM ID, located inside your SIM card packaging.  
• It’s best to wait until your activation has been confirmed before replacing the SIM card in your device.    
• If you’re transferring your number from another provider, wait until your old service stops working, then insert your new AGL SIM card.    

If you don't have an AGL online account, you'll be prompted to register for one before you can activate your SIM.

Replace your SIM card

You might need to order a new SIM if you have a faulty or damaged SIM card and need a replacement SIM card delivered to you  

You can order a new SIM in My Account or the AGL app: 

1. Go to the Overview tab.
2. Scroll to ‘My Internet and Mobile’ and select View my services.
3. Scroll down to ‘My SIM Settings’ 
4. Select Replace SIM
5. Follow the prompts to order your replacement SIM 

$15 will be applied on your next bill for a new physical SIM card.