Our Customer Council

Enabling two-way communication between AGL and representatives for our residential and business customers.

Our Customer Council

The AGL Customer Council was formed in June 1998. The Council meets on a quarterly basis to discuss a wide range of matters that affect our customers and the communities in which we operate. The continuing aim of the Council is to enable two-way communication between AGL and representatives for our residential and business customers, including older Australians and people from culturally and linguistically diverse communities.

 

Customer Council Letters

AGL Customer Council Open Letter - November 2023

AGL Customer Council Open Letter - July 2022

Our Customer Charter

Our central promises to all our residential and business customers.

Financial Inclusion Action Plan

Focusing on financial inclusion and resilience amongst our customers, our people and the communities in which we operate.

Our commitment to customers

What you can expect from us as an AGL customer.