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Sustainability

AGL Accessibility

AGL is committed to supporting our customers with disability to ensure they can easily access our products and services regardless of ability.

Illustration depicting people with different accesibility needs around a water cooler

Accessibility for customers

Bill information

We offer several services to help customers with low vision read their bills. These include:

  • enlarged bills in A3 size

  • document transposition into a Word template for machine readable output

  • voice services where we will call you to read out your bill line-by-line.

To request these services get in touch with our team. Bill information that responds to the text-size settings of your phone or computer is also available via My Account or the AGL app.

If you are d/Deaf or find it hard to hear or talk you can contact us via the National Relay Service online or call 1300 555 727.

For more information and easy English guides, see how to read your energy bill.

Website and app accessibility

We aim to make our websites, phone apps and emails compliant with the Web Content Accessibility Guidelines 2.2 Level AA (WCAG).

We consider accessibility when designing and coding our digital channels. We test for keyboard use, magnification, high contrast mode and screen reader compatibility including NVDA, JAWS, Voiceover and Talkback.

Some of our digital channels are not yet fully complaint with WCAG. We are working to fix these issues:

  • Some parts of My Account and our signup forms do not direct screen reader focus.

  • A small number of pages in My Account do not have full keyboard access.

  • Most PDF documents are not fully accessible to screen readers. We aim to publish more information as web pages and Word documents.

  • Some promotional emails are not fully accessible to screen readers.

If you have questions or feedback on website accessibility, please email accessibility@agl.com.au. We welcome all feedback, particularly from our customers with lived experience of disability.

Woman sitting at a table using her laptop in the kitchen.