AGL Accessibility

Our commitment to creating and fostering a safe and supportive workplace for employees with disability is reinforced in our purpose Powering Australian Life and our value Be safe. Be supportive.

Disability Action Plan

Our FY2023-2024 Disability Action Plan was created in partnership with the Australian Network on Disability.

FY2023-2024 Disability Action Plan (PDF)

The plan outlines our key focus areas for improving disability inclusion:

  • Fostering accessible and inclusive practices through embedding our Reasonable Adjustment Guidelines, reviewing our recruitment and communications processes, and introducing new mentoring programs,
  • Leveraging diversity of thinking by encouraging leader-led initiatives and supporting local working groups,
  • Developing data-driven insights through D&I survey reporting and benchmarking index,
  • Showcasing our commitment and celebrate our achievements with our people, customers and communities.

This plan is being led by Damien Nicks, CEO and Executive Sponsor of AGL Ability, and our AGL Ability Committee. 

Accessible processes for customers

We offer several services to help vision impaired customers read their bills, all outlined on the Help & Support page on our website. These include:

  • Electronic billing (PDFs can be enlarged on screen),
  • Enlarged bills (A3 size),
  • Voice (we will call you to read out your bill line-by-line).

To request these services, log in to My Account or get in touch with our team.

We have also developed an Easy English guide to explain energy bills which is available here.

If you are deaf or find it hard to hear or talk you can contact the National Relay Service online or call 1300 555 727. 

Valuable 500

We have committed to The Valuable 500, making us the first Australian energy company to join the global collective.

The Valuable 500 is a global movement putting disability inclusion on the business leadership agenda. The movement is calling on 500 of the most influential business leaders and their organisations to ignite systematic change for the 1.3 billion people living with disabilities around the world. As members, we will join a community of like-minded businesses committed to raising their game on disability.

AGL Ability network

The AGL Ability Network is an internal space for all AGL people to collaborate, support each other and discuss disability inclusion, supported by our AGL Ability Committee. As part of the network, we welcome people of all abilities to be a part of the conversation and get involved in events and news through our internal online channels.

Feedback

Please contact us on Disability@agl.com.au to provide feedback on the accessibility of our products and services. We welcome all feedback, particularly from our customers with lived experience with disability.

Accessibility Statement

Read about our commitment to making our services more accessible to all.

Our commitment to diversity, inclusion, equity and belonging

Building a diverse workforce and an inclusive workplace culture.

Our commitment to the environment

We’re committed to the environment as Australia’s largest integrated electricity generation and retailing company.