Community engagement

We strive to make a net positive social, economic and environmental contribution to the communities we work in.

Our commitment to the community

It’s our goal to exceed baseline regulatory requirements for community engagement. We will:

Be proactive. 
We will engage with communities early and often, so that we understand and respond to their interests and concerns. 
 
Be flexible and inclusive. 
We will offer a range of engagement opportunities that are tailored to the variety of needs and preferences of the communities in which we operate. 
 
Be transparent. 
We will act honestly and ethically in all our dealings with the communities in which we operate. 
 
Support our employees and contractors to engage well. 
We will provide tools, peer support and training to enable our staff to deliver on our commitment. 
 
Continuously improve our engagement. 
We will evaluate the effectiveness of our engagement and modify it as needed to ensure that our activities address community needs and expectations. 
 
Our Community Engagement Policy has been informed through internal and external consultation, industry best practice, including the International Association of Public Participation (IAP2) Quality Assurance Standard (2015) and the Accountability AA1000 Stakeholder Engagement Standard (2011).

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Our commitment to stakeholder engagement

We are committed to engaging in constructive dialogue with our stakeholders to understand and respond to issues that are important to our people, customers, investors, suppliers and partners, regulators, landowners and the wider community.

Ask our Community Forum

The AGL Community Engagement Forum is a place to ask questions, provide feedback, or discuss anything about AGL’s operational sites and the communities in which we operate.

Join the conversation

Community complaints and enquiries

AGL understands that we don’t always get it right, and we want to be informed when we don’t. If you would like to provide any feedback, good or bad, or simply ask some questions, please feel free to get in touch via the following channels:

Email
AGLCommunity@agl.com.au
Mail

AGL Community Complaints & Enquiries,
Locked Bag 14120 MCMC,
Melbourne VIC 8001

Learn more about how we handle general customer complaints on our complaints page.