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Community engagement

We strive to make a net positive social, economic and environmental contribution to the communities we work in.

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Our commitment to the community

It’s our goal to exceed baseline regulatory requirements for community engagement.

We will:

Be proactive

We will engage with communities early and often, so that we understand and respond to their interests and concerns. 

Be flexible and inclusive.

We will offer a range of engagement opportunities that are tailored to the variety of needs and preferences of the communities in which we operate. 

Be transparent.

We will act honestly and ethically in all our dealings with the communities in which we operate. 

Support our employees and contractors to engage well.

We will provide tools, peer support and training to enable our staff to deliver on our commitment. 

Continuously improve our engagement.

We will evaluate the effectiveness of our engagement and modify it as needed to ensure that our activities address community needs and expectations.

We are committed to engaging in constructive dialogue with our stakeholders to understand and respond to issues that are important to our people, customers, investors, suppliers and partners, regulators, landowners and the wider community. 

Our Community Engagement Policy has been informed through internal and external consultation, industry best practice, including the International Association of Public Participation (IAP2) Quality Assurance Standard (2015) and the Accountability AA1000 Stakeholder Engagement Standard (2011).

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Our commitment to Aboriginal and Torres Strait Islander engagement

Cultivating respectful, trusted and meaningful connections with the Traditional Owners of the lands on which we operate is critical to our success. We are committed to engaging proactively with our communities to develop relationships that will increase our cultural understanding and collaborate on opportunities for employment and economic participation.

We acknowledge that our operations impact Aboriginal and Torres Strait Islander lands and communities. By building strong connections, we listen to Aboriginal and Torres Strait Islander voices and learn so we can shape our community engagement approach and create consistency across the organisation when working with local Traditional Owners and communities.

For example, we have created an Elders Council with the Kaurna people who are the Traditional Owners of our Torrens Island Power Station site and Eastwood office in South Australia. This Council has been set up to provide a regular engagement forum where Kaurna Elders meet with the AGL leadership team to provide advice and awareness on current and upcoming projects and to ensure that AGL is kept aware of the needs and concerns of the Kaurna community.

Community complaints and enquiries

AGL understands that we don’t always get it right, and we want to be informed when we don’t. If you would like to provide any feedback, good or bad, or simply ask some questions, please feel free to get in touch via the following channels:

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Complaints and Enquiries Hotline

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AGL Community Complaints & Enquiries,
Locked Bag 14120 MCMC,
Melbourne VIC 8001

Learn more  about how we handle general customer complaints on our complaints page.