AGL responds to WA's update to the Gas Customer Licence Obligations

The Compendium of Gas Customer Licence Obligations regulates and controls the conduct of retailers and distributors who supply gas to residential and small business customers.

AGL supports the ERA aligning the Compendium with the Electricity Code to ensure gas customers are provided the same level of protection as electricity customers in Western Australia. However, we recommend that the final decision on the Compendium also consider how it can align to customers afforded protections by the Australian Energy Regulator through the National Energy Consumer Framework and customers in Victoria through the Victorian Energy’s Retail Code of Practice Code. Several gas retailers in WA also operate within these other states and territories. Achieving harmonisation across regulatory frameworks will not only allow customers to receive similar levels of protection but will also reduce cost to serve by not requiring unique systems and processes across multiple jurisdictions within Australia.

Read the full submission here