AGL recently responded to the ACCC Consumer Data Rights Rules (CDR) Framework which provides guidance to stakeholders on the way ACCC will develop requirements on industries for CDR.
AGL continues to support the principle that consumers should have access to and control over data that directly relates to them but considers a well-thought and appropriately scoped right will ultimately benefit and protect consumers.
In our submission, we recommend amendments to the principles Framework of the ACCC to ensure that consumer protections are properly considered, particularly regarding the giving, management and revocation of consents.
AGL has suggested the Government and ACCC take the necessary time and do not rush through major consumer protection measures. This is critical to ensure all possible unintended consequences are appropriately considered and managed and therefore CDR framework functions effectively for consumers.
Our full submission is available here.