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Changes to AGL Terms and Conditions


Market Retail Contract General Terms - East Coast and WA

We’re updating our Market Contract Terms and Conditions to:

  • clarify that you will enter a new Market Contract each time you start a new Energy Plan (clause 4.1); and
  • remove references to certain payment processing fees that AGL is no longer charging (following a recent law change).

Read the updated Market Retail Contract General Terms for the East Coast and Western Australia.   

Standard Retail Contract General Terms (East Coast)

We’re updating our Standard Retail Contract General Terms (East Coast) to include standard terms required by new energy regulations.  The new regulations will allow customers and retailers to participate in arrangements using a secondary meter that measures energy from different locations in a home (e.g. for a battery or an EV). The standard terms will recognise that some customers may have a secondary meter and the main changes are: 

  • clarifying how final bills are issued when a meter read is required (cl 4.3); 
  • clarifying responsibilities for meter maintenance, installation and replacement (cl 5.1, cl. 11); 
  • introducing provisions relating to secondary meters and associated tariff arrangements (cl. 8.3, 8.3A); 
  • updating billing provisions to recognise the use of metering data, not just physical meter reads (cl. 9.3); and
  • making minor terminology and drafting improvements (cl. 6.3, 8.3). 

Read the updated Standard Retail Contract General Terms.

Solar Feed-in Terms

We’re updating our Solar Feed-In Terms across NSW, SA, QLD and VIC. The main changes are:

  • expanding the terms so that they apply to exports from an eligible battery (and not just an eligible solar system).  The terms may apply to stationary batteries if they have a storage capacity under 100kWh, and to EV batteries (under any vehicle-to-grid export products); 
  • clarifying that our feed-in tariffs may have different rates at different times of day; and
  • updating clause 6.3 (Solar Credit Balance Payments) to set out the different ways that we may refund solar feed-in credits on an account.  If we’ve already agreed a specific refund process or frequency with you, we won’t change this unless we give you written notice.  

Please read the updated Solar Feed-in Terms (NSW, SA and QLD) and Solar Feed-in Terms (Victoria)

Payment terms – including direct debit, stored methods and payment arrangements

We have payment terms that apply to direct debit arrangements, stored payment methods (such as the online AGL Payment Wallet) and payments from a bank account.  We’re updating these terms to:

  • clarify the role of authorised contacts or representatives, who may also authorise payments or provide payment details in some cases;
  • remove references to certain payment processing fees that AGL is no longer charging (following a recent law change);
  • clarify that you should only provide us with the personal information of another individual if you are authorised to do so; and
  • make minor administrative updates, such as clarifying the different ways you can provide payment methods to AGL (see clause 2.1 of the Stored Payment terms). 

We’re also making some minor updates to the terms for our payment and instalment arrangements – covering bill smoothing, instalment plans, “Staying Connected” plans and “AGL Payment Arrangements”.  The main changes clarify the types of notices that we may send you if you finish certain payment arrangements, or miss payments under an arrangement.

You can read the updated payment terms here:

Online Services and Peak Energy Rewards

We’re also updating our:

  • Online Services Terms and Conditions – to remove references to certain payment processing fees that no longer apply, and make some minor administrative changes; and
  • Peak Energy Rewards terms – to clarify the different ways that customers can deregister from the Program (see clause 7.7). 

Read the updated Online Services and Peak Energy Rewards Terms and Conditions.

Privacy Policy

We’re also updating the AGL Privacy Policy to reflect changes to how we collect, handle and disclose the personal information of customers who purchase AGL-branded telecommunications services.

Please read the updated Privacy Policy