As the energy transition accelerates, we’re committed to connecting every customer to a sustainable future through electrification while continuing to meet their changing needs today and tomorrow. We aim to offer greater value in our products and services, provide an exceptional customer experience, and support customers as they seek to decarbonise and electrify the way they live, move and work.
We’re investing in and optimising our digital channels and technologies to maintain strong relationships with our customers and meet their changing needs. These changes are essential for providing them with transparency and creating a smoother overall customer experience. This includes our AGL app. The highest‑rated app in Australia, based on 1,000+ Apple App Store ratings among major energy companies.
AGL has options for customers including:
As part of our sustainability approach, AGL works with business customers to support decarbonisation and electrification over time, while recognising the importance of maintaining the reliability of their operations.
Our energy solutions across electricity, gas, electrification and decarbonisation are intended to help customers reduce emissions, improve energy efficiency and make informed decisions in a changing energy landscape.
We’re leading the change to support businesses work towards net zero.
We offer integrated energy-as-a-service solutions for large businesses, including commercial and industrial solar, asset financing, and energy and carbon management, supporting practical pathways toward long-term sustainability outcomes.
We installed over 7,500 solar panels to help power Sydney Water’s Upper South Creek Advanced Water Recycling Centre.
We do what we say we will, and we’re there to help our customers when they need us. Find out more about our commitment to our customers.
The AGL Customer Council has operated continuously since 1998 and is one of the longest-serving energy consumer advisory groups in Australia. The Council, which includes representatives from AGL, St Vincent de Paul Society, Ai Group and other independent customer advocates, meet on a quarterly basis to discuss a wide range of matters that affect customers. The Council’s aim is to enable two-way communications and generate discussion between AGL and our residential and business customers.
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