Power on the day you move in. That's AGL's guarantee*.

What is the AGL Move-in Guarantee?


  • If your electricity isn't connected by midnight on the agreed move-in date, you may claim up to $250 credit per day for expenses you have incurred, until your power is connected.


Who does the AGL Move-in Guarantee apply to?

  • AGL's Move-in Guarantee applies to residential electricity customers who arrange their connection directly at agl.com.au or by calling AGL.


What should I do to make sure I’m connected and covered by the Move-in Guarantee?

  • Simply contact AGL to arrange your preferred move-in date.

  • You can select a date in advance or call AGL before 1pm Monday to Friday to arrange next business day connection.

  • Make sure there is safe access to your electricity meter and the main electrical switch is turned off.

What if I need to make a claim?

  • Just contact AGL 24/7 on 1300 245 668 to let us know that you weren’t connected on time and to rearrange your connection with AGL.

  • Make your claim at the time you rearrange your connection or at any time within four weeks of the initially agreed move-in date.

  • Please keep your receipts as AGL may request proof of purchase for expenses incurred as a result of the late connection.


Simply arrange your move online or call us 24/7 on Book via the AGL website  It’s that easy.

*Eligibility criteria apply, including one business day notice to AGL, creditworthiness and safe access to the electricity meter. Customer credits for late connection available.

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Your Moving Checklist

A handy checklist to use for the months, weeks and days before the move.

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Disconnection Request

Need to disconnect your AGL Services? Find out more here.

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Top moving FAQs

I want to disconnect my energy supply, why do I have to make an appointment for a visual inspection of my meter?

By JeremyH     28/Apr/2016/3:31PM

If you live in Queensland, the distributor (who looks after the poles, wires and gas pipes in your area) requires a visual inspection of your meter to ensure that your meter is safe.

Do you need more information? Search for answers or ask a question at The AGL Community.

Read full article in the Community

Can I arrange to have energy connected at my new home online?

By JeremyH     06/Jul/2016/2:39PM

It's easy to arrange gas and electricity to be connected at your new home – and in as little as one business day, too. Conditions apply. Learn about the AGL Move-In Guarantee here.

If you're already an AGL customer, simply:

  1. Log in to AGL Energy Online.
    (Or, if you haven't already registered for AGL En...


Read full article in the Community

Do I need to be at my property when my electricity supply is connected?

By limydoo     28/Apr/2016/3:37PM

Only if you live in Queensland.

However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date.

Read full article in the Community

When do early termination fees apply?

By JeremyH     28/Apr/2016/3:30PM

Early termination fees apply if you are in a fixed term contract with AGL and you cancel this contract whilst still in the fixed term. If you take AGL with you to your new address, this termination fee may be waived.

Do you need more information? Search for answers or ask a question at The AGL Community.

Read full article in the Community

How do I change my address online?

By JeremyH     28/Apr/2016/2:55PM

It's easy to arrange gas and electricity to be connected at your new home, especially if you're already an AGL customer. Simply:

  1. Log in to AGL Energy Online.
  2. Select the 'Moving' tile towards the top of the page, and follow the on-screen instructions.

Note: If you haven't already registered for AGL Ene...

Read full article in the Community