Disconnecting your AGL services?

To request a disconnection of gas and/or electricity at your current address, please call us 24/7 on 1300 245 668, giving us 3 business day's notice. 

 

It's great to stay with AGL!

Stay with AGL and keep all the benefits of being an AGL customer–electricity and gas plans that will help you save on your energy bills,flexible payment plans and our energy-saving services,including My AGL IQ®, our free efficiency tips and energy audits, Appliances and Tradespeople and more.

 

Keep all your AGL Advantages

  • A range of energy plans to help you save.

  • Organise. Book your move in 5 minutes online, or call us at 1300 001 511.

  • My AGL IQ®, helping you to monitor and manage your energy usage online, 24/7.

  • The option to earn flybuys points with every AGL home gas or electricity account.

  • AGL Bill Smoothing to make budgeting easier and more predictable.

 

Moving with AGL

Moving is simpler and easier when you move with AGL. Did you know you can stay with AGL when you move house? You can take care of everything quickly and fuss-free with My Account, so when you get your new home all your energy needs are taken care of. Visit our Moving Home page where you'll find everything you need to help with your move.

Staying with AGL can be the best move you'll ever make!

Top moving FAQs

How do I change my address online?

By JeremyH    28/Apr/2016/4:55AM

It's easy to arrange gas and electricity to be connected at your new home, especially if you're already an AGL customer. Simply:

  1. Log in to AGL Energy Online.

  2. Select the 'Moving' tile towards the top of the page, and follow the on-screen instructions.

Note: If you haven't already registered for AGL Ene...

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How do I get my electricity or gas connected?

To arrange for the connection of your electricity or gas, call us 24/7 on 131 245.

IMPORTANT: If you are moving within the next 3 business days you should call us immediately to avoid delays.

I want to disconnect my energy supply, why do I have to make an appointment for a visual inspection of my meter?

By JeremyH    28/Apr/2016/5:31AM

If you live in Queensland, the distributor (who looks after the poles, wires and gas pipes in your area) requires a visual inspection of your meter to ensure that your meter is safe.

Do you need more information? Search for answers or ask a question at The AGL Community.

Read full article in the Community

Can I arrange to have energy connected at my new home online?

By JeremyH    06/Jul/2016/4:39AM

It's easy to arrange gas and electricity to be connected at your new home – and in as little as one business day, too. Conditions apply. Learn about the AGL Move-In Guarantee here.

If you're already an AGL customer, simply:

  1. Log in to AGL Energy Online.
    (Or, if you haven't already registered for AGL En...

Read full article in the Community

Do I need to be at my property when my electricity supply is connected?

By limydoo    28/Apr/2016/5:37AM

Only if you live in Queensland.

However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date.

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When do early termination fees apply?

By JeremyH    28/Apr/2016/5:30AM

Early termination fees apply if you are in a fixed term contract with AGL and you cancel this contract whilst still in the fixed term. If you take AGL with you to your new address, this termination fee may be waived.

Do you need more information? Search for answers or ask a question at The AGL Commu...

Read full article in the Community