We've made it easier to manage your bills.

At AGL, we like to make things easy. That’s why we’re pleased to introduce My AGL Monthly Bill. Now you can have more control over when and how you receive your energy bills. By choosing My AGL Monthly Bill, you can receive your electricity and/or gas bills each month.

 

Set Up My AGL Monthly Bill

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Not registered?

To set up My AGL Monthly Bill, register for My Account and login to get started.

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Already registered?

Login now to My Account to setup My AGL Monthly Bill.

With My AGL Monthly Bill you can:

  • Select the day of the month your bills will be issued#

  • Have regular, smaller, easier to manage payments, and

  • Enter your own meter reads.~

More ways to take control of your energy bills

Helping you manage your finances doesn't stop with My AGL Monthly Bill. We also offer you a range of flexible billing options that allow you to personalise your AGL energy bill payments. If you haven't already, check out My Account – our free tool which helps you monitor and reduce your energy usage. Because when you save energy, you save money too.

With our flexible billing options you can:

  • Choose My AGL Monthly Bill

  • Check your account balance

  • Enter your own meter reads~

  • Get your bill on request.^

You can access these great features through My Account:

Flybuys badge_1000 Receive up to 1,000 flybuys BONUS POINTS.*



If you are a residential customer and link your flybuys, you can receive flybuys bonus points:

Sign up for My AGL Monthly Bill and you’ll receive 500 flybuys BONUS POINTS.*
Plus, if you sign up for Direct Debit you’ll receive a further 500 flybuys BONUS POINTS.*


Receive up to 1,000 flybuys BONUS POINTS.*

If you are a residential customer and link your flybuys, you can receive flybuys bonus points:

Sign up for My AGL Monthly Bill and you’ll receive 500 flybuys BONUS POINTS.*
Plus, if you sign up for Direct Debit you’ll receive a further 500 flybuys BONUS POINTS.*

<SECONDARY BUTTON>

 


 

#Terms and conditions apply. Weekends and public holidays affect our ability to issue your bill on the day requested. Your bill payment due date will be 14 days from and including the day we issue your bill. Estimations will be used where an actual read is not available. ~Applicable only to customers without remotely read smart meters. Estimations will be used where an actual read is not available. ^Unavailable to customers who sign up to My AGL Monthly Bill. Estimations will be used where an actual read is not available. *To be eligible for flybuys BONUS POINTS from AGL, you must link your flybuys and AGL residential accounts and agree to be signed up for AGL Energy Online and eBilling. AGL will make one allocation of 500 flybuys BONUS POINTS for being signed up for My AGL Monthly Bill. You may also be eligible for one further allocation of 500 flybuys BONUS POINTS for being signed up for Direct Debit. One issue of 500 BONUS POINTS applies per residential account number. These flybuys points will be allocated to your linked flybuys account within 30 days of all eligibility criteria being met. Terms and conditions and eligibility criteria apply. Visit agl.com.au/flybuysTerms

 

Flybuys badge_myAGLmonthlrybill

Receive up to 1,000 flybuys BONUS POINTS.*

If you are a residential customer and link your flybuys, you can receive flybuys bonus points:

Sign up for My AGL Monthly Bill and you’ll receive 500 flybuys BONUS POINTS.*
Plus, if you sign up for Direct Debit you’ll receive a further 500 flybuys BONUS POINTS.*

<SECONDARY BUTTON>

 


 

#Terms and conditions apply. Weekends and public holidays affect our ability to issue your bill on the day requested. Your bill payment due date will be 14 days from and including the day we issue your bill. Estimations will be used where an actual read is not available. ~Applicable only to customers without remotely read smart meters. Estimations will be used where an actual read is not available. ^Unavailable to customers who sign up to My AGL Monthly Bill. Estimations will be used where an actual read is not available. *To be eligible for flybuys BONUS POINTS from AGL, you must link your flybuys and AGL residential accounts and agree to be signed up for AGL Energy Online and eBilling. AGL will make one allocation of 500 flybuys BONUS POINTS for being signed up for My AGL Monthly Bill. You may also be eligible for one further allocation of 500 flybuys BONUS POINTS for being signed up for Direct Debit. One issue of 500 BONUS POINTS applies per residential account number. These flybuys points will be allocated to your linked flybuys account within 30 days of all eligibility criteria being met. Terms and conditions and eligibility criteria apply. Visit agl.com.au/flybuysTerms

 

 


 

#Terms and conditions apply. Weekends and public holidays affect our ability to issue your bill on the day requested. Your bill payment due date will be 14 days from and including the day we issue your bill. Estimations will be used where an actual read is not available. ~Applicable only to customers without remotely read smart meters. Estimations will be used where an actual read is not available. ^Unavailable to customers who sign up to My AGL Monthly Bill. Estimations will be used where an actual read is not available. *To be eligible for flybuys BONUS POINTS from AGL, you must link your flybuys and AGL residential accounts and agree to be signed up for My Account and eBilling. AGL will make one allocation of 500 flybuys BONUS POINTS for being signed up for My AGL Monthly Bill. You may also be eligible for one further allocation of 500 flybuys BONUS POINTS for being signed up for Direct Debit. One issue of 500 BONUS POINTS applies per residential account number. These flybuys points will be allocated to your linked flybuys account within 30 days of all eligibility criteria being met. Terms and conditions and eligibility criteria apply. Visit agl.com.au/flybuysTerms

Top 10 FAQs

How do online scams, like phishing or hoax activities, operate?

By  limydoo 28/Apr/2016/5:57AM

There are scam emails currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to click on a link to view your account or to make a payment.

They often involve you being illegally contacted by an indivi...


Read full article in the Community

How can I read my digital meter?

By  JeremyH 06/Jul/2016/5:03AM

All meters have a display or information button (clear or grey in colour) which lets you scroll through its different registers. What you'll see will all depend on the type of meter you have.


If you live in New South Wales, Queensland or South Australia, you'll have one of the meters pictured below ...


Read full article in the Community

How are monthly bills determined?

By  JeremyH 28/Apr/2016/6:51AM

If you have a smart electricity meter that's remotely-read every day, we can use real usage data to work out your monthly bill.

However, if your meter is read every two to three months and we don't have actual data to use each month, we use a process to estimate your energy usage that looks at your ...


Read full article in the Community

Why do I get estimated bills?

By  JeremyH 28/Apr/2016/6:14AM

Estimated bills are based on our estimate of your energy usage (rather than an actual read of your meter). There are a number of reasons why this may happen.


For example, we might estimate your usage if your Distributor (who provide your usage information to us, your Retailer) has trouble accessing ...


Read full article in the Community

What is a digital meter?

By  JeremyH 06/Jul/2016/2:53AM

Digital meters, are the next generation of electricity meters, replacing analogue ones. They measure your home's electricity use in 30-minute intervals, and can send this data automatically to your energy retailer every day using a secure wireless network.


Digital meters allow you to have correct me...


Read full article in the Community

How do I change the name on my account?

By  JeremyH 28/Apr/2016/7:18AM

Call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and help you out.


Read full article in the Community

What is a payment processing fee?

By  JeremyH 28/Apr/2016/6:17AM

If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as 'payment processing fee'. You can view the Payment Processing Fee amount in your releva...


Read full article in the Community

Does AGL have a mobile app?

By  MattyDubs 27/Apr/2015/5:44AM

We've released a free smartphone app to give you greater visibility and control over your energy usage. The AGL Energy app has been launched with Apple iOS compatibility, with planned compatibility for Android devices in the near future.

The new AGL Energy iPhone App lets you stay in control, i...


Read full article in the Community

Can I have more time to pay my bill?

By  JeremyH 28/Apr/2016/6:11AM

Please call us anytime 24/7 on 131 245 if you're having trouble paying your bill. You may qualify for a payment plan, relief scheme or a government funded concession.


Read full article in the Community

What should I do if there is a gas leak?

By  limydoo 28/Apr/2016/5:49AM

If the smell of gas is coming from an appliance on your property, or from pipework near the gas meter, turn the natural gas meter handle to the off position first before you immediately phone your local plumber or gas fitter or, if you rent, your real estate agent.

If you pinpoint the smell is comin...


Read full article in the Community

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