Energy price changes

You can view your energy usage and projected bill details in My Account or the AGL app.

View your past energy usage:

• on My Account, go to the menu and select ‘Usage’
• on the AGL app, on the ‘Overview’ tab, select your energy type (electricity or gas) and then select ‘Past usage’.

Get a bill projection:

If you have a basic meter and joined AGL in the last six months, you’ll need to submit a meter read to get a bill projection. Your bill projection is just an estimate and your actual bill might be different. Here's how we estimate your bill:

1. we look at your average daily usage based on your meter readings or available data
2. we consider factors like temperature, season, and average usage of similar customers in your area
3. we multiply this by the number of days in your billing period.

If you provide your own meter read within two days of your scheduled bill date, we'll send your bill based on this reading.

Learn about energy usage calculations

The Default Market Offer (DMO) is a government initiative to set and explain prices to customers. It acts as a benchmark for customers when comparing plans between different retailers.

It acts as a ‘cap’ on standing offer prices, which means they must not be higher than the DMO. The aim is to help make electricity prices more affordable and easier to understand.

For assistance finding the right plan, visit the Australian government website Energy Made Easy.

We review our prices each year, based on changes to regulated pricing and costs to supply energy to you. After this, we usually adjust and update our prices in July or August.

We'll always let you know in writing, either by letter or email, before any changes take effect.

As an AGL customer, we want you to understand your rights and the options available to you. Find everything you need to know about your customer rights.