So you want to request a gas meter installation with AGL.
Below, you’ll find tips on the process and any forms you’ll need to make your request. Just click on each step below to learn more.
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Installing a new gas meter in Victoria
You and your gas plumber are responsible for the submission.
You can apply quicker online.
Types of installations
A service line installation is where there is no existing gas line connected to the site. The service line must be in place prior to a gas meter being installed.
A meter only installation is where there is an existing service line installed, and only the physical meter is required.
What to submit
For an Installation request you’ll need a completed online customer application
For a meter only installation request, you’ll also need:
your licensed gas plumber’s details
a Certificate of Compliance or COC number
AGL is responsible for validation.
Your application will be processed in 3-5 business days.
We’ll let you know via our online portal if information you provide needs revising, and you can respond with the required information.
Alternatively, we may contact you or your gas plumber for this information. Your application is ‘on hold’ until the additional information is received. We’ll also contact you if your request attracts any non-standard charges.
Issuing a service order
Once all information is received, we’ll raise the request with your Distributor. When they accept your request, we will send you an SMS confirmation. The site must then be accessible for the Distributor to carry out the request.
Your Distributor is responsible for visiting the site and installing the meter.
It may take up to 30 business days for service lines and an additional 3 business days for meter installation.
If you are requesting a service line installation, this is usually the longest step in the process, due to site and weather conditions. The Distributor must first install the service line before the meter can be installed.
You are responsible for ensuring satisfactory site conditions.
To complete the installation, your Distributor will require:
A clean site free from rubbish
Clear access to the meter box
If the site is in a satisfactory condition, the Distributor will install the service line. The meter will then be installed within 3 business days.
If the site is not in a satisfactory condition, the Distributor will attempt to speak to the site contact or alert us to advise of any issues. If we are contacted, we will then notify you.
The Distributor will inform AGL when the installation is complete
AGL will invoice you for any fees charged by the Distributor
Fees and charges
In Victoria, there is no fee for a standard installation. If your Distributor classifies your installation as non-standard, we will contact you to obtain your approval before proceeding.
Any non-standard fees are set by your Distributor and passed through by AGL. As these vary according to the work required and the Distributor operating in your area, we are unable to quantify this figure at the initial application stage.