Alterations and removals made easy

So you want to request changes to, or removal of, your existing gas meter with AGL.

Below, you’ll find tips on the process and any forms you’ll need to make your request. Just click on each step below to learn more.

Gas Alterations and Removals

Already know what you need?

Altering or removing a gas meter in New South Wales

Step 1: Submitting your application

What to submit
Depending on the request, you may need to alter your service line and gas meter or your meter only.
For all requests, you’ll need a completed online customer application

For Removal/Abolishment requests where a third party (such as a demolition company) will be billed for the work, you’ll need the third party’s payment authorisation.

Step 2: Validating your application
  • AGL is responsible for validation.

  • Your application will be processed in 3-5 business days.

Contacting you

We’ll let you know via our online portal if information you provide needs revising, and you can respond with the required information. Alternatively, we may contact you or your gas plumber for this information. Your application is ‘on hold’ until the additional information is received. We’ll also contact you if your request attracts any non-standard charges.

Issuing a service order

Once all information is received, we’ll raise the request with your Distributor. When they accept your request, we will send you an SMS confirmation. The site must then be accessible for the Distributor to carry out the request.

Step 3: Site visit
  • Your Distributor is responsible for visiting the site.

  • In most cases, it may take up to 10 business days to complete a Removal or update you on your Addition or Alteration request.

Contacting you

For all requests, AGL will update you with an SMS once the work request is accepted by your Distributor. The site must be accessible for the Distributor to carry out the request.

Bookings

  • For Addition or Alteration requests, the Distributor will usually call you to schedule an appointment.

  • For Removal or Abolishment, a booking is not required. The Distributor will remove your meter soon after the request is processed. The site must be vacant for the work to be carried out.

Site requirements

Your Distributor will require:

  • A clean site free from rubbish

  • Clear access to the meter box

  • Unlocked gates

If the site is not in a satisfactory condition, the Distributor will attempt to speak to the site contact or alert us to advise of any issues. If we are contacted, we will then notify you.

Step 4: Completion of the request
  • The Distributor will inform AGL when the installation is complete

  • AGL will invoice you for any fees charged by the Distributor

Fees and charges

Fees are set by your Distributor and passed through by AGL. As these vary according to the work required and the Distributor operating in your area, we are unable to quantify this figure at the initial application stage.

Your acceptance of any standard fees is required as part of your application. If your Distributor classifies your fee as non-standard, we
will contact you to obtain your approval before proceeding.