So you want to request an electricity meter installation with AGL.

Below, you’ll find tips on the process and any forms you’ll need to make your request. Just click on each step below to learn more.

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Installing a new electricity meter in New South Wales

Step 1: Submitting your application
  • You and your electrician are responsible for the submission.

  • You can apply quicker online.

    What to submit

For an Installation request in NSW, also referred to as a NMI (National Meter Identifier)Allocation request, you’ll need:

  • Completed online customer application

  •  Network-specific application form to be completed by your electrician and submitted directly to the Distributor.

Depending on your Distributor, you may also be required to provide further details such as:

  • your electrician’s license number

  • your NMI.

    AGL will contact you should this be the case.

Step 2: Validating your application
  • AGL is responsible for validation.

  • Your application will be processed in 3-5 business days.

    Contacting you

    We’ll let you know via our online portal if information you provide needs revising, and you can respond with the required information.

    Alternatively, we may contact you or your electrician for this information. Your application is ‘on hold’ until the additional information is received. We’ll also contact you if your request attracts any non-standard charges.

    Issuing a service order

    Once all information is received, we’ll raise the request with your Distributor. When they accept your request, we will send you an SMS confirmation.

Step 3: Site visit and installation
  • Your Distributor (the company responsible for the poles, wires and meters in your area) is responsible for visiting the site and installing the meter.

  • In most cases, the Distributor may take between 10-15 business days to complete a standard work request.

Requirements

To arrange an electricity Installation in NSW, you will need to contact an Accredited Service Provider (ASP) or level 2 electrician who will liaise with the Distributor in your area.

AGL will provide you with your NMI, usually within two business days. You will need to provide the NMI to your ASP or level 2 electrician who will then submit all remaining requirements to the Distributor.

Once the Distributor has the required information, they will install the meter and connect the electricity supply at the property. When the NMI is allocated, we can send you an SMS confirmation.

Step 4: Completion of the request
  • AGL will send you an SMS to confirm completion.

  • AGL will invoice you for any fees charged by the Distributor.

    Fees and charges

While there is no fee for the Installation request, your Accredited Service Provider (ASP) or level 2 electrician may charge you for their services.