Floods in New South Wales and Queensland 

We're here to provide support

Parts of New South Wales and Queensland have been declared natural disaster zones as a result of the floods.

We are thinking of our customers and the communities impacted and we’re here to provide support.

Safety first

Your safety is important to us, so if your home or business is close to the flooding, please follow the advice of local authorities. If lives or property are at risk, please call 000.

For more information visit your state emergency service

Reporting faults

Please report any faults or emergencies to your distributor.  Their website will have updates on power outages and issues in your local area, as well as advice on what to do in certain situations.

Electricity distributors

  • Ausgrid: Inner, northern and eastern metropolitan Sydney and surrounds.
  • Endeavour Energy: Southern and western metropolitan Sydney and surrounds including the Blue Mountains and the Illawarra.
  • Essential Energy: Country and regional NSW, southern regional Queensland.
  • Energex: Brisbane, Gold Coast, Sunshine Coast and surrounds.

Gas distributors

  • Jemena Gas Networks (NSW): Sydney, Newcastle, Central Coast, Wollongong and parts of country NSW.
Find your distributor

For concerns about power outages, gas leaks or disruptions to life support, visit our Emergencies, outages and faults page.

How we can help

We are monitoring the situation closely and are here to help you through this difficult time.

We have a range of support options to suit your circumstances and financial situation.

You can call us anytime on 131 245. or contact us.

Hearing and impaired customers (TTY)

Call 133 677 and quote 1300 664 358.

Interpreter services

Call 1300 307 245