We’re here to help
We are here to provide extra support if you need help for your home or business – now or in the future.
Payment support options
We have options available for our residential customers to suit a range of financial situations. Here’s what you can do if you need extra help at home.
Get a little extra time to pay your next bill.
Set up a weekly, fortnightly or monthly instalment plan to help with your current and future bills.
Set up a tailored support program relevant to your needs.
Find government support
Check for concessions
See if you’re eligible for government concessions, rebates or grants.
Here to help tool
Access our tool to help you connect with tailored financial assistance options.
Manage your energy usage
Bill smoothing
Bill smoothing can help make your payments more predictable by spreading your estimated yearly energy costs over smaller, regular instalments.
Energy Coach
Use our Energy Coach tool to access personalised advice on how you can save on your home energy bills - without skimping on comfort.
Get energy insights
If you are on e-billing and have a smart meter, we’ll estimate how much energy you used in your home on heating, lighting, stand-by and more.
Submit your own meter reading
If you have a basic meter, you can send us a reading any time to ensure your bill reflects your actual usage.
View your usage
Check your energy usage any time in the AGL app or get more detailed usage information in My Account.
Support for businesses
If your business is experiencing financial hardship and you're worried about your next payment, please call us on 133 835, and we can discuss options of a payment extension or instalment plan.
If you’re looking at ways to reduce energy consumption, visit our energy efficiency tips for businesses.
Getting in touch
The easiest way to get in touch is to message us any time in the AGL app or by logging in to My Account. Once you log in, you can also manage your account, pay your bills, and track your energy usage.
You can also call us any time on 131 245.
Need someone to talk to? Life can be challenging and the resulting stress can make coping difficult. You can call Lifeline any time on 13 11 14 and a range of self-help tools are available at lifeline.org.au.