We’re here to help
We are here to provide extra support if you need help for your home or business – now or in the future.
We are here to provide extra support if you need help for your home or business – now or in the future.
We have options available for our residential customers to suit a range of financial situations. Here’s what you can do if you need extra help at home.
Get a little extra time to pay your next bill.
Set up a weekly, fortnightly or monthly instalment plan to help with your current and future bills.
Set up a tailored support program relevant to your needs.
See if you’re eligible for government concessions, rebates or grants.
Access our tool to help you connect with tailored financial assistance options.
Bill smoothing can help make your payments more predictable by spreading your estimated yearly energy costs over smaller, regular instalments.
Use our Energy Coach tool to access personalised advice on how you can save on your home energy bills - without skimping on comfort.
If you are on e-billing and have a smart meter, we’ll estimate how much energy you used in your home on heating, lighting, stand-by and more.
If you have a basic meter, you can send us a reading any time to ensure your bill reflects your actual usage.
Check your energy usage any time in the AGL app or get more detailed usage information in My Account.
If your business is experiencing financial hardship and you're worried about your next payment, please call us on 133 835, and we can discuss options of a payment extension or instalment plan.
If you’re looking at ways to reduce energy consumption, visit our energy efficiency tips for businesses.
The easiest way to get in touch is to message us any time in the AGL app or by logging in to My Account. Once you log in, you can also manage your account, pay your bills, and track your energy usage.
You can also call us any time on 131 245.
Need someone to talk to? Life can be challenging and the resulting stress can make coping difficult. You can call Lifeline any time on 13 11 14 and a range of self-help tools are available at lifeline.org.au.