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Retailer of Last Resort

What's a Retailer of Last Resort? 

The Retailer of Last Resort (RoLR) scheme was created under the energy laws to protect electricity and gas supply consumers if a retailer is no longer able to operate, ensuring your energy supply is not disrupted. AGL is one of three default RoLRs, the others being Origin and EnergyAustralia. Your RoLR is determined by where your property is located – and whether you’re consuming electricity or gas. 

When your energy retailer goes out of business

If your energy retailer goes out of business, you don't need to worry about your electricity or gas supply being cut off. Energy is an essential service, so the energy regulators, including the Essential Services Commission, opens in a new window and the Australian Energy Regulator, opens in a new window have arrangements in place with AGL and other Retailers of Last Resort (RoLR)to ensure your energy supply isn’t interrupted. 

What happens now?

To ensure your energy supply is not disrupted your account will be automatically transferred to a designated Retailer of Last Resort (RoLR). Depending on your location, that might mean that your account has been allocated to AGL.

You don’t need to do anything. The customer service team at AGL will contact you in writing about your new arrangements, including information about when you joined us and the terms and conditions of your new energy contract, including prices.

IMPORTANT

If you receive a letter from AGL and you, or someone at your premises, require life support equipment, contact us immediately on 1300 245 001.

Terms and conditions for customers transferred to AGL as a Retailer of Last Resort

Electricity

If you’re a residential or small business customer, your electricity account will be subject to the terms and conditions of our Standard Retail Customer Contract.

If you're a large business customer, your electricity account will be subject to the terms and conditions of our RoLR Deemed Large Customer Retail Arrangement (Electricity).

Gas

If you're a residential or small business customer, your gas account will be subject to the terms and conditions of our Standard Retail Customer Contract.

If you're a large business customer, your gas account will be subject to the terms and conditions of our RoLR Deemed Large Customer Retail Arrangement (Gas).

We also have Market contracts for residential and small business customers that may better suit your needs. View these plans by visiting agl.com.au/compare (for residential customers) or agl.com.au/businesscompare (for small business customers).

Energy retailers currently suspended from trading

If you've been affected by the failure of People Energy your account (if you’re in the United Energy and Jemena distribution networks) has been transferred to us to ensure your energy supply isn't impacted. To find out who your distributor is, check your electricity bill or visit Energy Victoria.

You would have received written correspondence from us regarding new arrangements, terms and conditions and contract options. If you haven't, please call us on 1300 245 001 and we’ll be happy to discuss your energy needs.

AGL's Electricity Standard Retail Contract rates apply to your electricity supply under our Standard Retail Customer Contract. View applicable rates.

We also have Market contracts available that may better suit your needs. View these plans by visiting agl.com.au/compare.

If you've been affected by the failure of QEnergy your account (if you’re in the United Energy and Jemena distribution networks) has been transferred to us to ensure your energy supply isn't impacted. To find out who your distributor is, check your electricity bill or visit Energy Victoria.

You would have received written correspondence from us regarding new arrangements, terms and conditions and contract options. If you haven't, please call us on 1300 245 001 and we’ll be happy to discuss your energy needs.

AGL's Electricity Standard Retail Contract rates apply to your electricity supply under our Standard Retail Customer Contract. View applicable rates.

We also have Market contracts available that may better suit your needs. View these plans by visiting agl.com.au/compare.

If you've been affected by the failure of Elysian Energy your account (if you’re in the United Energy and Jemena distribution networks) has been transferred to us to ensure your energy supply isn't impacted. To find out who your distributor is, check your electricity bill or visit Energy Victoria.

You would have received written correspondence from us regarding new arrangements, terms and conditions and contract options. If you haven't, please call us on 1300 245 001 and we’ll be happy to discuss your energy needs.

AGL's Electricity Standard Retail Contract rates will apply to your electricity supply under our Standard Retail Customer Contract. View applicable rates.

If you've been affected by the failure of Powerclub Energy your account (if you’re in the United Energy and Jemena distribution networks) has been transferred to us to ensure your energy supply isn't impacted. To find out who your distributor is, check your electricity bill or visit Energy Victoria.

You would have received written correspondence from us regarding new arrangements, terms and conditions and contract options. If you haven't, please call us on 1300 245 001 and we’ll be happy to discuss your energy needs.

AGL's Electricity Standard Retail Contract rates will apply to your electricity supply under our Standard Retail Customer Contract. View applicable rates.

If you've been affected by the failure of Weston Energy your account and information has been transferred to AGL to ensure your energy supply is not disrupted. You would have received written correspondence from us regarding new arrangements, terms and conditions and contract options. If you haven't, please email us at bcsales@agl.com.au or call us on 1300 793 477 and we’ll be happy to discuss your energy needs.

If you wish to transfer to another energy retailer other than AGL, you can of course do so at any time.

Additional information regarding affected Weston Energy customers

Large business customers should be aware that AGL's default rates will apply to your gas supply.

Small business customers should be aware that AGL's Gas Standard Retail Contract rates will apply to your gas supply under the Standard Retail Customer Contract. To find out who your distributor is check a recent gas bill.

AGL Gas Standard Retail Contract rates - VIC

Need to talk with us about your new energy arrangements?