Retailer of Last Resort

Information for former Weston Energy customers affected by their recent suspension.

Is AGL your Retailer of Last Resort?

As you may be aware, Weston Energy was recently suspended from the Declared Wholesale Gas Market and all hubs of the Short Term Trading Market by the Australian Energy Market Operator (AEMO). This means Weston Energy can no longer be your gas retailer.

Your energy supply will not be interrupted

The Retailer of Last Resort (RoLR) scheme was created under energy law to protect consumers of electricity and gas supply in the event that a retailer is no longer able to trade. To this end, Weston Energy customers have been transferred to other retailers (including AGL).

The following table sets out the RoLR that will apply to former Weston Energy customers, based on their location:

State Network Operator MIRN/DPI starting digits Retailer of Last Resort
ACT Evoenergy 526 ACTEWAGL
NSW AGN 522 Origin
NSW Jemena 524 AGL
NSW AGN 525 Origin
NSW Tamworth 527 Origin
NSW Allgas 521 AGL
QLD Allgas 541 AGL
QLD AGN 542 Origin
SA AGN 551 Origin
VIC Multinet 531 Origin
VIC AGN 532 Energy Australia
VIC Ausnet 533 AGL*

*Except for customers in Horsham, Ararat and Stawell who were transferred to EnergyAustralia.

If AGL is your RoLR and you’re a large business customer, your gas account will be subject to the terms and conditions of our RoLR Deemed Large Customer Retail Arrangement (Gas).  

Large business customers should be aware that AGL’s default rates will apply to your gas supply under the RoLR Deemed Large Customer Retail Arrangement (Gas).  

If AGL is your RoLR and you’re a small business customer, your gas account will be subject to the terms and conditions of our Standard Retail Customer Contract.

Small business customers should be aware that AGL’s Gas Standard Retail Contract rates will apply to your gas supply under the Standard Retail Customer Contract. To find out who your distributor is check a recent gas bill.

If you wish to transfer to another energy retailer, you can of course do so at any time.

We acknowledge that market conditions are extremely tight, which means that gas prices are high, and supply is hard to secure. We’ll work constructively with Weston Energy, market participants, regulators, and AEMO to support you as much as we can.

What’s next?

There’s nothing else you need to do. If you have any questions about this information, or wish to discuss or confirm any of your details, please email us at bcsales@agl.com.au or call us on 1300 793 477 and we’ll be happy to help.

You can call the Australian Energy Regulator’s Retailer of Last Resort hotline on (02) 6243 3065 for more information, and if you’re in Victoria, you can also call the Essential Services Commission on (03) 9032 1372.