Parts of New South Wales and Queensland have been declared natural disaster zones as a result of the floods.
We are thinking of our customers and the communities impacted and we’re here to provide support.
How we can help
We are monitoring the situation closely and are here to help you through this difficult time. We have a range of support options to suit your circumstances and financial situation.
You can call us anytime on 131 245 or contact us.
Hearing and impaired customers (TTY)
Call 133 677 and quote 1300 664 358.
Interpreter services
Call 1300 307 245
Financial hardship support
Tough times can lead to financial troubles so when life throws you challenges, we will be there to provide extra support when you most need it.
Safety first
Your safety is important to us, so if your home or business is close to the flooding, please follow the advice of local authorities. If lives or property are at risk, please call 000.
For more information visit your state emergency service
Reporting faults
Please report any faults or emergencies to your distributor. Their website will have updates on power outages and issues in your local area, as well as advice on what to do in certain situations.
Electricity distributors
| Ausgrid Inner, northern and eastern metropolitan Sydney and surrounds. |
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| Endeavour Energy Southern and western metropolitan Sydney and surrounds including the Blue Mountains and the Illawarra. |
Faults: 13 10 03 |
| Energex Brisbane, Gold Coast, Sunshine Coast and surrounds. |
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| Ergon Northern Queensland |
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| Essential Energy Country and regional NSW, southern regional Queensland. |
Gas distributors
| Jemena Gas Networks (NSW) Sydney, Newcastle, Central Coast, Wollongong and parts of country NSW. |
Faults: 13 19 09 |
| Australian Gas Networks (QLD) | Faults: 1800 898 220 |
For concerns about power outages, gas leaks or disruptions to life support, visit our Emergencies, outages and faults page.
Internet and mobile
If you’re experiencing outage issues with your internet or mobile, call us on 131 245.
Support to help you recover
Events like floods can be traumatic. Call 13 11 14 to speak with Lifeline at any time of day.
A range of self-help tools are also available at lifeline.org.au