We understand that it continues to be an uncertain and worrying time for many of our customers. As the impacts of COVID-19 are ongoing, we are here to provide extra support if you need help for your home or business – now or in the future.
We have options available to suit your financial situation. Here’s what you can do if you need extra help during this time.
Get a little extra time to pay your next bill.
Set up a weekly, fortnightly or monthly instalment plan to help with your current and future bills.
Find out if you’re eligible for government concessions, rebates or grants.
That’s Staying Connected for customers in NSW, QLD, SA or WA, and Payment Support Victoria for customers in VIC.
See if you’re eligible for government concessions, rebates or grants.
We’re always trying to keep our energy bills down. But now that we’re spending more time at home and, in some cases, keeping essential business equipment running, it’s even more important.
After we send your e-bill, we’ll estimate how much energy your home used on heating, lighting, stand-by and more.
If you have a basic meter, you can send us a reading any time to update your bill projection.
Quickly check your energy usage any time in the AGL Energy app or get more detailed usage information in My Account.
The easiest way to get in touch is to message us any time in the AGL Energy app or My Account. While you’re online, you can also manage and pay your bills, and track your energy usage.
You can also call us any time on 131 245.
Need someone to talk to? Events like this can be challenging and the resulting stress can make coping difficult. You can call Lifeline any time on 13 11 14 and a range of self-help tools are available at lifeline.org.au
If you or someone in your house uses life support equipment, it's important that you let us know right away (if you haven't already) by calling 131 245.
