At AGL, we like to make things easy. So we’re pleased to offer our customers a monthly billing option. It gives you more control over when and how you receive your energy bills.

With monthly billing, you can get your energy bills monthly instead of quarterly. What's more, you can:

  • select the day of the month your bills will be issued#
  • have regular, smaller, easier to manage payments
  • enter your own meter reads.~

How to set up monthly billing

It's easy to get started. Simply log in to My Account (or, register now if you haven't logged in before). Then, go to monthly billing and follow the prompts. You could also access your bill straight from your email inbox and avoid paper bill fees simply by switching to eBilling in My Account.


More ways to take control of your energy bills

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Bill Smoothing

Spread the year's energy costs into small, consistent payments. Bill Smoothing makes managing your energy budget easier.

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My Account

As well as monthly billing, My Account gives you other ways to manage your energy account.

Receive up to 1,000 flybuys BONUS POINTS*


Flybuys badge_1000

If you are a residential customer and link your flybuys, you can receive flybuys bonus points.

Sign up for monthly billing and you’ll receive 500 flybuys BONUS POINTS.* Plus, if you sign up for Direct Debit you’ll receive a further 500 flybuys BONUS POINTS.*

Top 5 Payment FAQs

What is a payment processing fee?

If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as 'payment processing fee'. You can view the Payment Processing Fee amount in your relevant state's Fee Schedule.


There are other methods for paying your energy bills with AGL that won't incur a payment processing fee, which you can learn about here.


How can I request more time to pay?

We understand that life doesn't always go to plan, and sometimes you just need a little more time or assistance with your bill.

AGL offers a range of payment options, including some simple online tools. If you're having trouble paying, you may be eligible for a payment extension. Click here to view your payment extension options via My Account

Or, you can chat with us or follow the prompts below to see if you qualify for a payment plan.

Call 131 245 >> Option 2 (self Service) >> Option 2 (Account Balances & Payments) >> Option 3 (Extend due date) >> Gas Option 2, Electricity Option 3 >> Account number

Have your account number and recent bill handy.

For additional other options that might be available to you: 


Can I set automatic bill payments?

Yes, you can – and it doesn't matter if you're signed up to eBilling or get mailed paper bills either.

Direct Debit lets you pay each bill by its due date automatically, helping you to keep on top of them. Set this up in My Account or using the latest version of the AGL App

Simply head to this page to get started with setting up Direct Debit - just have your account number handy, as you'll need this to sign up. Otherwise, call us anytime 24/7 on 131 245 and we'll help set it up over the phone.


Can I pay my bill online?

The easiest way to view and pay your bills is to log into My Account.

My Wallet
My Wallet contains all the payment methods you're currently using with AGL. You can select from your saved payment methods for quick and simple bill payments, and you can add or delete payment methods at any time. Visit the Manage Account tab in My Account to access My Wallet.

Direct Debit
Direct Debit payment arrangements help make sure your bills are paid on time, every time. Set up Direct Debit with AGL and you won't have to worry about remembering to make a payment – we'll send you a bill with your due date and the payment will be deducted automatically from your nominated account on this date.


You can easily manage your Direct Debit details with My Account. – just click on the Manage Account tab, then select Direct Debit. Here you can add, change, or cancel your Direct Debit payment arrangements. Any payment methods you set up for Direct Debit will be saved in My Wallet.

If you don't have My Account
You can use our secure online bill payment page to pay online with a Visa or MasterCard. Credit cards are charged a payment processing fee fee which will show up on your next bill. You can view the Payment Processing Fee amount in your relevant state's Fee Schedule.


You can also register to receive your bills through BPAY View so you can receive, manage and pay them from your financial institution's internet banking website. Visit bpay.com.au for more information.


You can find more information about Billing and Payments in Help and Support.


What is the BPay biller code?

When paying your bill via BPAY, you will need a biller code and a reference number.

The biller code is one AGL provides, and it depends on your account particulars. The reference number is specific to your account. Refer to the bottom page of your most recent bill, like this to find the biller code:

billercode.jpg

If you receive your bill via email, you'll find  this information in the detailed PDF version of your bill. In the email, click Download your bill (PDF) - you'll be presented with your detailed bill, which includes all relevant payment reference numbers on the bottom of the second page. 

Downloadyourbill.PNG


View all FAQs

#Terms and conditions apply. Weekends and public holidays affect our ability to issue your bill on the day requested. Your bill payment due date will be 14 days from and including the day we issue your bill. Estimations will be used where an actual read is not available.

~Applicable only to customers without remotely read smart meters. Estimations will be used where an actual read is not available.

*To be eligible for flybuys BONUS POINTS from AGL, you must link your flybuys and AGL residential accounts. AGL will make one allocation of 500 flybuys BONUS POINTS for being signed up for monthly billing. You may also be eligible for one further allocation of 500 flybuys BONUS POINTS for being signed up for Direct Debit. One issue of 500 BONUS POINTS applies per residential account number. These flybuys points will be allocated to your linked flybuys account within 30 days of all eligibility criteria being met. Terms and conditions and eligibility criteria apply. Visit agl.com.au/terms-conditions/flybuys