Everyone’s different. Take control of your billing options to fit your lifestyle.
Make the switch to eBilling
Change to paperless billing today.
Get your bills emailed to you
Receive your bills online anytime, anywhere.
Never lose or misplace a bill again, just search your email inbox.
Be environmentally friendly
Save mountains of paper by reducing your paper consumption.
Get monthly billing
Take charge of your energy bills with the advantage of receiving your bills monthly.
Gives you more control
Select the day of month your bills will be issued.
Easier to manage
Regular and smaller payments to suit your lifestyle.
Enter your own meter reads
Applicable only to customers without remotely read smart meters.
Make consistent payments to even out the cost of your energy.
Submit your own meter readings to view usage and get bill projections.
Make bill payments easier by exploring our flexible ways to pay.
Who is entitled to a concession and how these are applied can change from state to state.
To receive a concession the account must be in the name of the concession card holder, and other qualifying conditions must be met.
I don't understand my bill. What can I do?
If you've received your bill and have some questions, the following resources might be helpful in reviewing the amount you need to pay and understanding your energy usage.
View an example bill
Learn about how we work out your bill, where to find your meter details and how we compare your usage to other homes with our bill explainer PDF. Available to view or download on our Sample Bill page.
Received a higher than usual bill?
If your bill is higher than normal, if may be due to a number of reasons. Explore what might be causing your increased bill through our article - My bill seems higher than usual, what should I do?
Having trouble paying?
If you're having trouble paying your bill, go to our Financial Hardship Assistance page for details on the ways we can help.
Want to reduce your usage?
Explore ways to save energy around the home on our Home Energy Saving Tips page.
Monitor and track your usage
For more help, get in contact with our team. Please have your AGL account number handy.
For more help reading your bill, view the Your Energy Bill Explained page.