Billing options

Everyone’s different. Take control of your billing options to fit your lifestyle.

Make the switch to eBilling

Change to paperless billing today.

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    Get your bills emailed to you

    Receive your bills online anytime, anywhere.

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    More convenient

    Never lose or misplace a bill again, just search your email inbox.

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    Be environmentally friendly

    Save mountains of paper by reducing your paper consumption. 

Get monthly billing

Take charge of your energy bills with the advantage of receiving your bills monthly.

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    Gives you more control

    Select the day of month your bills will be issued.

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    Easier to manage

    Regular and smaller payments to suit your lifestyle.

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    Enter your own meter reads

    Applicable only to customers without remotely read smart meters.

More options

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Bill smoothing

Make consistent payments to even out the cost of your energy.

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Self service meter reads

Submit your own meter readings to view usage and get bill projections.

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Payment options

Make bill payments easier by exploring our flexible ways to pay.


Billing FAQs

Why do I get estimated bills?

Sometimes we might need to estimate your energy usage, rather than organise a read of your meter. There's a few reasons why this might be necessary.


For example, the distributors who read your meter might have trouble accessing it. This usually happens if your meter's been installed indoors, is behind a locked gate, or is guarded by a pet pooch.


If you receive monthly bills, we'll need to estimate your usage as your distributor usually only provides us with an actual read every two or three months. If you've got a smart meter installed, it'll upload your meter data at 30 minute intervals.


Once we get an actual meter read from your distributor, or once you submit a read yourself via My Account or the App, we'll check and correct your account based on if we've charged you too much or too little. If we have charged you the wrong amount, we'll either include an adjustment on your next bill or resend you an adjusted energy bill. You can tell if your bill is based on an estimate or an actual read by looking at the 'Reading Type' or 'Current Reading' section on the back of your bill.


Avoiding estimated bills is easy:  Just submit your reads online via My Account or the App and we'll bill you based on those reads. Check out this guide for reading your meter otherwise for circumstances where these options might not be possible, if you need to request an actual meter read (a fee may apply). please chat with us to arrange.


How are monthly bills determined?

If you have a smart electricity meter that's remotely read, we use real usage data to work out your monthly bill.

For customers with a basic meter that's read every two to three months, we don't have actual data to use each month. Instead, we estimate your energy usage on a variety of factors including your historical usage and seasonal activity, then bill you on that figure. When an actual meter reading is completed, we adjust your account as needed. Customers new to AGL won't have historical data so estimates are based on averages of similar customers over the time period.

If you have a basic meter and would like to avoid estimated bills, you can submit your own meter reading in My Account.

Learn How to submit your own meter read here


Am I entitled to a concession?

Who is entitled to a concession and how these are applied can change from state to state.

To receive a concession the account must be in the name of the concession card holder, and other qualifying conditions must be met. 

Please go to our concessions page for more information and to see if you're entitled to a State Government funded energy concession or contact us for more information.


I don't understand my bill. What can I do?

I don't understand my bill. What can I do?

If you've received your bill and have some questions, the following resources might be helpful in reviewing the amount you need to pay and understanding your energy usage.

View an example bill

Learn about how we work out your bill, where to find your meter details and how we compare your usage to other homes with our bill explainer PDF. Available to view or download on our Sample Bill page.

Received a higher than usual bill?

If your bill is higher than normal, if may be due to a number of reasons. Explore what might be causing your increased bill through our article - My bill seems higher than usual, what should I do?

Having trouble paying?

If you're having trouble paying your bill, go to our Financial Hardship Assistance page for details on the ways we can help.

Want to reduce your usage?

Explore ways to save energy around the home on our Home Energy Saving Tips page.

Monitor and track your usage

Manage and check your energy usage using My Account or the AGL Energy app.

For more help, get in contact with our team. Please have your AGL account number handy.


Where can I find my next scheduled meter read online?

1. Download your PDF bill from the Billing tab in My Account or the AGL Eenergy app

2. Go to page 2 of the bill 


3. Under the section Your electricity supply details you'll see the approximate date for your next meter read.

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For more help reading your bill, view the 
Your Energy Bill Explained page. 


View all FAQs