Spread the year's energy costs into consistent, even payments.
Monthly, fortnightly or weekly. Pay your energy, your way.
More certainty. Fewer surprises. Reduce the impact of summer and wintertime bills by smoothing them out across the year.
Our bill smoothing service is ideal for residential and small business customers who want consistency and certainty when paying for their energy. Signing up for bill smoothing and combining it with automatic direct debit is our recommended way to make payments hassle-free.
To add flexibility to your energy account, you can:
- choose a monthly, fortnightly or weekly payment schedule
- combine with direct debit for seamless, automatic payments
- track usage estimates against your actual usage
- rollover unused credits to the next payment cycle
- pause payments with 'payment holidays'
Bill smoothing works by spreading your estimated yearly energy costs over smaller, regular instalments. For example, if your bills totalled $1200 last year, then your bill smoothing payment would be $100 per month. Bill smoothing also takes into account other factors such as price changes.
When you sign up for direct debit, these payments become automatic. Simply choose your preferred payment dates, make sure you have adequate funds and your bill will be paid on time, every time. You'll also receive review letters to keep you updated on how our estimates match your energy usage.
Bill smoothing is perfect for those looking to:
- reduce the impact of peak summer and winter bills
- organise household expenses into an easy, regular payment
- create more financial certainty for budgeting
Whether it's for home or business, your energy budget works better with our bill smoothing service. To find out more, refer to the FAQs below or contact our team.
If you’re finding it hard to pay your home energy bill, there may be additional ways we can support you under our Staying Connected program.
Bill smoothing process
When you’re on bill smoothing, you’ll receive a few letters from us throughout the year. We do this to keep you aware of how your usage is tracking against your payments and to ensure you don’t fall behind or overpay.
Welcome and forecast
When you sign up to bill smoothing, you’ll receive a letter confirming your instalments and predicted usage for the year ahead. The best way to sign up for bill smoothing is online.
Throughout the course of your plan, you’ll receive information with your bills to let you know how you’re tracking and whether any changes are required. You can view more details of how we calculate instalments or make changes, in My Account.
Every year you’ll receive an overview of how much you’ve consumed and a summary of how much you’ve paid. Occasionally, you may be eligible for a refund or may need to pay a lump sum if your usage has been significantly over. With your anniversary letter, you’ll also receive a new forecast letter for the next 12 months ahead.
Bill smoothing FAQs
Your payment amount may be changed if your actual usage differs from what we estimated your usage to be. If you have just recently received a Bill Smoothing review, you can take up on of the options online in My Account.
If your payment amount needs to change, you will be notified in writing. This may be the case if your actual usage differs from the estimated amount. If your payment does change, we will also notify you in writing of the new amount and when it will commence.
Your yearly energy forecast is calculated using your historical energy usage and a number of other factors. This is then divided by your payment frequency – weekly, fortnightly or monthly – to find your recommended Bill Smoothing payment amount.
If you're new to AGL or don't have a usage history of a full 12 months, we will substitute any usage history we have for you over the last 12 months with data on other customers or households like yours.
You can take one month off your Bill Smoothing payments each year. We'll simply smooth that amount over the remaining months of your 12-month term.
For example, if you make your Bill Smoothing payments weekly, you can take four weeks off individually or consecutively.
It's up to you when and how you'd like to take your payment holiday.
Your account will be in credit if you've paid for more energy than you've consumed.
If your account's in credit by more than your next payment amount, you'll be able to skip your next payment by rolling your credit over to your next payment amount.
If there is a credit balance, you can contact us to obtain a refund or leave it on your account. Note a credit balance will not be a factor when calculating a renewed Bill Smoothing payment amount.
To rollover your credit, please contact us on 131 245.