Bill smoothing

Spread the year's energy costs into consistent, even payments.

Monthly, fortnightly or weekly. Pay your energy, your way.

More certainty. Fewer surprises. Reduce the impact of summer and wintertime bills by smoothing them out across the year.

What is bill smoothing?

Our bill smoothing service is ideal for residential and small business customers who want consistency and certainty when paying for their energy. Signing up for bill smoothing and combining it with automatic direct debit is our recommended way to make payments hassle-free.

To add flexibility to your energy account, you can:

  • choose a monthly, fortnightly or weekly payment schedule
  • combine with direct debit for seamless, automatic payments
  • track usage estimates against your actual usage
  • rollover unused credits to the next payment cycle
  • pause payments with 'payment holidays'
How does bill smoothing work

Bill smoothing works by spreading your estimated yearly energy costs over smaller, regular instalments. For example, if your bills totalled $1200 last year, then your bill smoothing payment would be $100 per month. Bill smoothing also takes into account other factors such as price changes.

When you sign up for direct debit, these payments become automatic. Simply choose your preferred payment dates, make sure you have adequate funds and your bill will be paid on time, every time. You'll also receive review letters to keep you updated on how our estimates match your energy usage.

Is bill smoothing right for you?

Bill smoothing is perfect for those looking to:

  • reduce the impact of peak summer and winter bills
  • organise household expenses into an easy, regular payment
  • create more financial certainty for budgeting

Whether it's for home or business, your energy budget works better with our bill smoothing service. To find out more, refer to the FAQs below or contact our team.

If you’re finding it hard to pay your home energy bill, there may be additional ways we can support you under our Staying Connected program.

Terms and conditions

Terms and conditions apply for residential or business customers.

Bill smoothing process

When you’re on bill smoothing, you’ll receive a few letters from us throughout the year. We do this to keep you aware of how your usage is tracking against your payments and to ensure you don’t fall behind or overpay.

  1. Welcome and forecast

    When you sign up to bill smoothing, you’ll receive a letter confirming your instalments and predicted usage for the year ahead. The best way to sign up for bill smoothing is online.

  2. Review

    Throughout the course of your plan, you’ll receive information with your bills to let you know how you’re tracking and whether any changes are required. You can view more details of how we calculate instalments or make changes, in My Account.

  3. Anniversary

    Every year you’ll receive an overview of how much you’ve consumed and a summary of how much you’ve paid. Occasionally, you may be eligible for a refund or may need to pay a lump sum if your usage has been significantly over. With your anniversary letter, you’ll also receive a new forecast letter for the next 12 months ahead.



Bill smoothing FAQs

I want to learn more
I have a question about my bill smoothing arrangement
Am I eligible to sign up for Bill Smoothing?

Bill Smoothing is available to residential and small business customers who have an overdue amount of less than $500 (including GST)

Bill Smoothing is not available to customers who:


Can I report my own monthly meter reads?

Yes. If you have a basic meter, a self service meter read will allow you to get usage updates and projected bill information at any point in your billing cycle. 

Self service meter reads are not available if you have a remotely read digital meter, as these provide almost real-time electricity usage data. However, if you have a smart meter installed, electricity readings are automatic and do not need to be manually read.

See our guide to reading your own energy meter

Learn how to submit a reading using the AGL Energy App. 

Learn how to submit a reading using My Account. 

Find out more information about Self Service Meter Read

Still need help reporting your monthly meter read? Contact us.


How do I make a payment on Bill Smoothing?

We encourage you to set up Direct Debit with your Bill Smoothing service. Once set up, your payment amount is automatically deducted from your nominated bank account at your nominated payment date.

If you do have Direct Debit set up, make sure your account has sufficient funds for the bill amount to be paid, otherwise, a dishonour fee may be charged. Bank transaction fees and Government taxes may also apply.

If you are unable to make an upcoming payment, please get in touch with a member of our messaging team here in My Account so we can help you stay on track by applying a payment break or holiday. If you miss a payment without notifying us, your arrangement might be cancelled. Check your Bill Smoothing details and payments online in My Account or alternatively, contact us.

To keep monthly payments predictable, we set payments on the same date per month within the first 28 days of the month for customers who pay monthly and the same day of the week for weekly and fortnightly payments. Also please note for credit card payments, we only accept Visa and Mastercard. A payment processing fee may apply (GST inclusive).


Can I change my Bill Smoothing payment frequency or amount?

You can change your payment frequency anytime by getting in touch with a member of our Messaging  team here  in My Account. They'll be more than happy to help you out. Alternatively, contact us.

Your payment amount may be changed if your actual usage differs from what we estimated your usage to be. If you have just recently received a Bill Smoothing review, you can take up on of the options online in My Account.

If your payment amount needs to change, you will be notified in writing. This may be the case if your actual usage differs from the estimated amount. If your payment does change, we will also notify you in writing of the new amount and when it will commence.


How are my Bill Smoothing payments and yearly energy costs calculated?

Your yearly energy forecast is calculated using your historical energy usage and a number of other factors. This is then divided by your payment frequency – weekly, fortnightly or monthly – to find your recommended Bill Smoothing payment amount.

If you're new to AGL or don't have a usage history of a full 12 months, we will substitute any usage history we have for you over the last 12 months with data on other customers or households like yours.


Is there a minimum amount of time I have to be on Bill Smoothing?

Your Bill Smoothing arrangement is for one annual cycle. But you're welcome to cancel Bill Smoothing at any time and return to regular billing.

Working in an annual cycle means your Bill Smoothing payments can be spread equally across all four seasons. We aim to have your account at a nil balance once your annual cycle is finished, ready for the next cycle.


Can I change back to regular bills after Bill Smoothing?

 Yes. Just get in touch with us three business days before the due date of your next Bill Smoothing payment. 


What’s a Bill Smoothing payment holiday?

You can take one month off your Bill Smoothing payments each year. We'll simply smooth that amount over the remaining months of your 12-month term.

For example, if you make your Bill Smoothing payments weekly, you can take four weeks off individually or consecutively.

It's up to you when and how you'd like to take your payment holiday.


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I might not be able to make a Bill Smoothing payment, what should I do?

If you are unable to make an upcoming payment, please get in touch with a member of our messaging team here in My Account so we can help you stay on track by applying a payment break or holiday.

If you miss a payment without notifying us, your arrangement might be cancelled.

Check your Bill Smoothing details and payments online in My Account or alternatively, contact us.


My Bill Smoothing service is being cancelled. Do I need to pay anything?

Your Bill Smoothing could be cancelled for a number of reasons, including missed payments.

Upon cancellation, if your account is in debit, you'll just need to pay the outstanding amount. If your account is in credit, you will be eligible for a refund.

As a Victorian AGL residential customer, if you're experiencing temporary or long-term financial difficulty which impacts your ability to pay a gas and/or electricity bill, you're entitled to assistance as part of AGL's Payment Support Victoria program.

How does credit rollover work with Bill Smoothing?

Your account will be in credit if you've paid for more energy than you've consumed.

If your account's in credit by more than your next payment amount, you'll be able to skip your next payment by rolling your credit over to your next payment amount.

If there is a credit balance, you can contact us to obtain a refund or leave it on your account. Note a credit balance will not be a factor when calculating a renewed Bill Smoothing payment amount.

To rollover your credit, please contact us.


What happens when I move if I'm using Bill Smoothing?

We'll create a new Bill Smoothing account for your new address, along with a new forecast to improve the accuracy of your suggested payment amounts.

Once you've reached the move out date for your current address, we'll cancel Bill Smoothing for that account.


What’s the difference between a bill and a review letter?

You will receive review letters twice yearly in line with your billing cycle.

Your bill includes details about your usage charges, fees, discounts and concessions.

A review letter details how your energy use is tracking against our yearly forecast. If your actual energy use is different to our forecast, the review letter will show how your payments can be adjusted to match your use.


What happens at the end of the Bill Smoothing yearly cycle?

Towards the end of each annual Bill Smoothing cycle, we compare your annual energy usage against our forecast. If your actual energy use was higher than we predicted, we may ask you to make a one-off payment to get your outstanding balance to nil.

If there's no outstanding amount or if your account is in credit, your Bill Smoothing will automatically renew for the following year.

As a part of your annual review, you'll also get a confirmation letter for your next year of Bill Smoothing. This letter will outline the year ahead with your new forecast, your payment amount and nominated payment frequency.

If you're a Victorian AGL residential customer experiencing temporary or long-term financial difficulty which impact your ability to pay a gas and/or electricity bill, you're entitled to assistance as part of AGL's Payment Support Victoria program.

My Bill Smoothing welcome pack shows more than 12 month’s data. What does this mean?

To give you a forecast for your first annual Bill Smoothing cycle, we look at the payment amounts from your previous billing history.

Using this data, we can estimate your payment amounts from your last bill date plus one day, to cover any upcoming bills for the next annual cycle, which could be up to 16 months.

After your first annual cycle on Bill Smoothing, your next forecast will look at the previous 12 months' data only.


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