Monthly, fortnightly or weekly. Pay your energy, your way.

More certainty. Fewer surprises. Reduce the impact of summer and wintertime bills by smoothing them out across the year.


Our Bill Smoothing service is ideal for residential and small business customers who want consistency and certainty when paying for their energy. Signing up for Bill Smoothing and combining it with automatic Direct Debit is our recommended way to make payments fast, simple and hassle-free.


Add flexibility to your energy account

  • choose a monthly, fortnightly or weekly payment schedule
  • combine with Direct Debit for seamless, automatic payments
  • track usage estimates against your actual usage
  • rollover unused credits to the next payment cycle
  • pause payments with 'payment holidays'.

How it works

Bill Smoothing works by spreading your estimated yearly energy costs over small, regular instalments. As a simple example, if your energy bills totalled $1200 last year, then your payment amount would be $100 per month when starting out with Bill Smoothing. It's worth noting that the Bill Smoothing amount would also take other factors into account, such as price changes.

And when you sign up for Direct Debit, paying these amounts becomes automatic. Just choose your preferred payment dates and make sure there are adequate funds in your account, and your bills are paid on time, every time. You'll also receive review letters to make sure that our energy estimates match your usage.

Is Bill Smoothing right for you?

Perhaps you want to reduce the impact of your peak winter and summer bills. Maybe you want to organise all your household expenses into a uniform schedule. Or perhaps you want more certainty for your budgeting.

Whether it's for home or business, your energy budget works better with Bill Smoothing. To find out more about whether Bill Smoothing is right for you, refer to the FAQs below or contact our team.

Sign up today

Signing up is simple. Just log in to My Account.

Terms and Conditions

View the Terms and Conditions for residential or business customers. Note that Bill Smoothing is not available to customers who have overdue debt on their account or are on an AGL hardship program (such as Assisted Paying Arrangements).

Bill Smoothing FAQs

How are my Bill Smoothing payments and yearly energy costs calculated?

Your yearly energy forecast is calculated using your historical energy usage. This is then divided by your payment frequency – weekly, fortnightly or monthly – to find your recommended Bill Smoothing payment amount.

If you're new to AGL or don’t have a usage history, we estimate your annual consumption based on other customers or households like yours.

Is there a minimum amount of time I have to be on Bill Smoothing?

Your Bill Smoothing arrangement is for one annual cycle. But you’re welcome to cancel Bill Smoothing at any time and return to regular billing.

Working in an annual cycle means your Bill Smoothing payments can be spread equally across all four seasons. We aim to have your account at a nil balance once your annual cycle is finished, ready for the next cycle.

How do I make a payment?

We encourage you to set up Direct Debit with your Bill Smoothing service. Once set up, your payment amount is automatically deducted from your nominated bank account at your nominated payment date.

There are other payment options available. To find out more, view our payment and billing options.

If you do have Direct Debit set up, make sure your account has sufficient funds for the bill amount to be paid, otherwise, a dishonour fee may be charged. Bank transaction fees and Government taxes may also apply.

To keep monthly payments predictable, we set payments on the same date per month within the first 28 days of the month. Also please note for credit card payments, we only accept Visa and Mastercard. A payment processing fee may apply (GST inclusive).

 

Can I change my payment frequency or amount?

You can change your payment frequency anytime by contacting us.

If your payment amount needs to change, our team will get in touch with you. This may be the case if your actual usage differs from the estimated amount. If you have questions about your payment amount, please contact us.

 

What's the difference between a bill and a review letter?

When you receive your bill you'll also receive a review letter.

Your bill includes details about your consumption charges, fees, discounts and concessions.

A review letter details how your energy use is tracking against our yearly forecast. If your actual energy use is different to our forecast, the review letter will show how your payments can be adjusted to match your use.

What happens at the end of the yearly cycle?

Towards the end of each annual Bill Smoothing cycle, we compare your annual energy consumption against our forecast. If your actual energy use was higher than we predicted, we may ask you to make a one-off payment to get your outstanding balance to nil.

If there’s no outstanding amount or if your account is in credit, your Bill Smoothing will automatically renew for the following year.

As a part of your annual review, you’ll also get a confirmation letter for your next year of Bill Smoothing. This letter will outline the year ahead with your new forecast, your payment amount and nominated payment frequency.

What's a payment holiday?

You can take one month off your Bill Smoothing payments each year. We’ll simply smooth that amount over the remaining months of your 12-month term.

For example, if you make your Bill Smoothing payments weekly, you can take four weeks off individually or consecutively.

It’s up to you when and how you’d like to take your payment holiday.

How does the credit rollover work?

Your account will be in credit if you’ve paid for more energy than you've consumed.

If your account’s in credit by more than your next payment amount, you’ll be able to skip your next payment by rolling your credit over to your next payment amount.

If there is a credit balance, you can contact us to obtain a refund or leave it on your account. Note a credit balance will not be a factor when calculating a renewed Bill Smoothing payment amount.

To rollover your credit, please contact us on 131 245.

What happens if I move?

We’ll create a new Bill Smoothing account for your new address, along with a new forecast to improve the accuracy of your suggested payment amounts.

Once you’ve reached the move out date for your current address, we’ll cancel Bill Smoothing for that account.

The graph in my welcome pack shows more than 12 month's data, but my forecast is for one year. What does this mean?

To give you a forecast for your first annual Bill Smoothing cycle, we look at the payment amounts from your previous billing history.

Using this data, we can estimate your payment amounts from your last bill date plus one day, to cover any upcoming bills for the next annual cycle, which could be up to 16 months.

After your first annual cycle on Bill Smoothing, your next forecast will look at the previous 12 months’ data only.

Can I report my own monthly meter reads?

Yes. This will improve the accuracy of your bills, if you have a basic meter. Self service meter reads are not available if you have a remotely read digital meter, as these provide almost real-time electricity usage data.

However, if you have a smart meter installed, electricity readings are automatic and do not need to be manually read.

See our guide to reading your own energy meter.

Can I change back to regular bills?

Yes. Just get in touch with us three business days before the due date of your next Bill Smoothing payment.

My Bill Smoothing service is being cancelled. Do I need to pay anything?

We’ll send you details of the payments and charges up until the cancellation date.

If your account is in debit, you’ll just need to pay the outstanding amount. If your account is in credit, you will be eligible for a refund.

View all FAQs
For more FAQs or to ask a question, visit your AGL Community - a dedicated online forum where you can share, discuss, and learn about all things energy.